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855-606-9294: Insurance Design Administrators

Quick answer

(855) 606-9294 reaches Insurance Design Administrators. It is answered by automated phone menu → voicemail. From the greeting, press 1 for party's extension; press 2 for company directory; press 3 for cigna pre-certification; press 4 for customer service.

(855) 606-9294

Line at a glance

Health planInsurance Design Administrators
DepartmentNot listed
PurposeInsurance Design Administrators main line for participants, providers, Cigna pre-certification, COBRA and retiree premiums and staff extensions.
Answered byAutomated phone menu → Voicemail
How to respondKeypad
Supported languagesEnglish
Hours8:30 AM to 4:30 PM Monday, Wednesday and Friday; 8:30 AM to 6:30 PM Tuesday and Thursday
Have readyParticipant ID, Tax ID
To reachDo thisWhat happens
Party's extension1
Company directory2Asks for your IDAsks for the first few letters of the person's name.
Cigna pre-certification3Transfers the callRoutes to Cigna pre-certification.
Customer service4Opens a menuAsks participants to press 1 and providers to press 2.
Participant4 then 1Asks for your IDAsks for the participant identification number.
Provider4 then 2Asks for your IDAsks for the 9-digit tax ID, or tax ID plus 3-digit location, followed by pound.
COBRA or retiree premium5Transfers the callRoutes to the COBRA and retiree premium team.
Atlantic City retirees6Transfers the callRoutes to the Atlantic City retiree team.
Sales and marketing7VoicemailReaches a staff member's voicemail.

Questions about (855) 606-9294

What are the business hours?

8:30 AM to 4:30 PM Monday, Wednesday and Friday, and 8:30 AM to 6:30 PM Tuesday and Thursday.

How do providers reach customer service?

Press 4, then press 2 and enter your 9-digit tax ID, or tax ID plus 3-digit location, followed by pound.

How do I reach Cigna pre-certification?

Press 3 at the main menu.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.

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