800-624-5078: Federal Employee Program at Horizon Blue Cross Blue Shield of New Jersey
Quick answer
(800) 624-5078 reaches Horizon Blue Cross and Blue Shield of New Jersey (federal employee program). It is answered by automated phone menu → AI assistant. From the greeting, press 1 for member or family member; press 2 for doctor's office, hospital or other healthcare professional.
Line at a glance
| Health plan | Horizon Blue Cross and Blue Shield of New Jersey |
|---|---|
| Department | Federal Employee Program |
| Purpose | Federal Employee Program line at Horizon Blue Cross Blue Shield of New Jersey for members and healthcare professionals, covering the FEP Blue website, pharmacy programs, claims and behavioral health. |
| Answered by | Automated phone menu → AI assistant |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Member ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member or family member | 1 | Opens a menuMember menu for website help, pharmacy programs, claims and enrollment, and behavioral health. |
| FEP Blue website or mobile app help | 1 then 1 | AI assistantConnects to Sky, the Federal Employee Program AI assistant, which answers plan, benefit, claim and ID card questions. |
| FEP Medicare prescription drug program enrollment | 1 then 2 | Opens a menuOffers enrollment changes, pharmacist claim help, prior approval for doctor's offices, and a postal option. |
| Check or change enrollment status | 1 then 2 then 1 | |
| Pharmacist claim assistance | 1 then 2 then 2 | |
| Doctor's office prior approval | 1 then 2 then 3 | |
| Postal | 1 then 2 then 4 | |
| Traditional FEP pharmacy program | 1 then 3 | Asks for your IDAsks for the member ID from the front of the ID card, starting after the letter R. |
| Claim status, enrollment and other benefits | 1 then 4 | |
| Behavioral health and substance use | 1 then 5 | Asks for your IDConnects to Horizon Behavioral Health, which asks for the policyholder's full member ID. |
| Repeat options | 1 then 9 | Opens a menuRepeats the member menu. |
| Doctor's office, hospital or other healthcare professional | 2 |
Shortcuts and conditional instructions
- If you are calling for yourself or a family member 1 Press 1
- If you are calling from a doctor's office, hospital or other healthcare professional 2 Press 2
Skip the call
- Refills, order status and My Blue account fepblue.org/myblue
- FEP Medicare prescription drug program information www.fepblue.org/medicareRx
Questions about (800) 624-5078
How do healthcare professionals reach this line's provider options?
Press 2 if you are calling from a doctor's office, hospital, or other healthcare professional.
How do members get help with the FEP Blue website or app?
Press 1, then 1. This connects to Sky, an AI assistant that answers plan, benefit, claim and ID card questions.
Where can members check refills or order status online?
The FEP Medicare prescription drug program message points to fepblue.org/myblue, and to fepblue.org/medicareRx for plan and benefit information.
What does the pharmacy program option ask for?
Your member ID from the front of the ID card, entered one digit at a time beginning after the letter R.