866-588-6967: Highmark Provider Services
Quick answer
(866) 588-6967 reaches Highmark Senior Health Company (provider services). It is answered by automated phone menu. From the greeting, press 1 for credentialing; press 2 for all others.
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Line at a glance
| Health plan | Highmark Senior Health Company |
|---|---|
| Department | Provider Services |
| Purpose | Highmark provider services line for verification of benefits and credentialing, with fax numbers for authorization requests. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Business hours start at 8 a.m. Eastern |
| Have ready | NPI or tax ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Credentialing | 1 | Recorded messagePlays a provider service center closed message; business hours start at 8 a.m. Eastern. |
| All others | 2 | Asks for your IDGives authorization fax numbers, then asks you to say or enter your NPI and confirm it; if not found, asks for another NPI or a tax ID. |
Shortcuts and conditional instructions
- If your call is about a standard dental procedure Hang up and contact the member's dental carrier
- If you are calling about a Highmark Medicare Advantage member in Bucks, Chester, Delaware, Montgomery or Philadelphia County Hang up and call 844-945-5525
- If you are calling about credentialing 1 Press 1
Skip the call
- Availity www.availity.com
Questions about (866) 588-6967
Where do I fax authorization requests?
Behavioral health 877-650-6112, inpatient 800-416-9195, outpatient 888-236-6321, and medical injectable drugs 833-581-1861. Portal users submit in the provider portal.
What does the line ask for?
Your NPI; if it is not found, another NPI or a tax ID.
When does the provider service center open?
The closed message says business hours start at 8 a.m. Eastern.
Should I call to follow up on a faxed authorization?
No. The recording says not to send duplicates or follow up by phone, as this delays the determination.