800-344-5245: Highmark BCBS West Virginia Clinical Services Utilization Management
Quick answer
(800) 344-5245 reaches Highmark Blue Cross Blue Shield of West Virginia (clinical services utilization management). It is answered by automated phone menu → voicemail. From the greeting, press 1 for case manager or health coach; press 2 for advanced imaging authorization; press 5 for outpatient therapeutic radiation authorization; press 3 for all other callers.
Line at a glance
| Health plan | Highmark Blue Cross Blue Shield of West Virginia |
|---|---|
| Department | Clinical Services Utilization Management |
| Purpose | Clinical services utilization management line for Highmark Blue Cross Blue Shield West Virginia covering case management, advanced imaging and outpatient radiation authorizations. |
| Answered by | Automated phone menu → Voicemail |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Case manager or health coach | 1 | Recorded messageAfter hours, plays a closed message with options for a nurse line transfer (3), radiation authorization (5), imaging authorization (6) or a return-call message (1). |
| Advanced imaging authorization | 2 | Recorded messageAfter hours, plays the same closed message and options. |
| Outpatient therapeutic radiation authorization | 5 | Recorded messageAfter hours, plays the same closed message and options. |
| All other callers | 3 |
Shortcuts and conditional instructions
- If you are calling to speak with a case manager or health coach 1 Press 1
- If you are requesting authorization for advanced imaging 2 Press 2
- If you are requesting authorization for outpatient therapeutic radiation 5 Press 5
Questions about (800) 344-5245
How do I request advanced imaging authorization at (800) 344-5245?
Press 2 from the main menu. When the office is closed, press 6 to authorize outpatient advanced imaging under the radiology management program.
How do I request outpatient therapeutic radiation authorization?
Press 5.
Can I leave a message when the office is closed?
Yes. The closed message says to press 1 to leave a message for a return call.
Is there a nurse line?
The closed message names the Highmark Blue Cross Blue Shield West Virginia 24-hour nurse line through Blues On Call, 1-888-BLUE-428, or press 3 to transfer.