800-572-2872: Highmark Clinical Services Utilization Management
Quick answer
(800) 572-2872 reaches Highmark Blue Cross Blue Shield of Delaware (utilization management). It is answered by automated phone menu → hold queue. From the greeting, press 1 for discharge date (acute care facility); press 2 for concurrent review with authorization number; press 4 for schedule a callback for a later time.
Line at a glance
| Health plan | Highmark Blue Cross Blue Shield of Delaware |
|---|---|
| Department | Utilization Management |
| Purpose | Highmark clinical services utilization management line for acute care facilities reporting discharge dates or calling about concurrent review. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Monday to Friday, 8 AM to 5 PM Eastern |
| Have ready | Authorization number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Discharge date (acute care facility) | 1 | Recorded messagePlays the office-closed message with business hours when called after hours. |
| Concurrent review with authorization number | 2 | Recorded messagePlays the office-closed message with business hours when called after hours. |
| Schedule a callback for a later time | 4 | Recorded messageOffered while all representatives are busy; plays the office-closed message after hours. |
Shortcuts and conditional instructions
- If you are an acute care facility calling to provide a discharge date 1 Press 1
- If you have an authorization number and are calling from an acute care facility with concurrent review 2 Press 2
Questions about (800) 572-2872
What are the utilization management hours?
Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
How do acute care facilities report a discharge date?
Press 1 at the first menu.
Can I get a callback instead of waiting on hold?
Yes. When all representatives are busy, press 1 for a callback or press 4 to schedule one for a later time.