980-201-3020: Healthgram Provider and Member Line
Quick answer
(980) 201-3020 reaches Healthgram. It is answered by automated phone menu. From the greeting, press 1 for provider; press 2 for member; press 8 for Spanish.
Line at a glance
| Health plan | Healthgram |
|---|---|
| Department | Not listed |
| Purpose | Healthgram line for providers and members, with customer service and pre-certification options. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider | 1 | Opens a menuOutside business hours, points to the healthgram.com portals and chat, then offers customer service or the pre-cert department. |
| Customer service | 1 then 1 | |
| Pre-cert department | 1 then 2 | |
| Member | 2 | |
| Spanish | 8 |
Shortcuts and conditional instructions
- If you are a provider 1 Press 1
- If you are a member 2 Press 2
Skip the call
- Secure online portals and chat www.healthgram.com
Questions about (980) 201-3020
How do providers reach pre-certification at (980) 201-3020?
Press 1 for provider, then 2 for the pre-cert department.
What can I do after hours?
Visit healthgram.com to use the secure online portals or open a chat. After-hours messages are answered the next business day.
Is Spanish available?
Yes. Press 8.