844-202-8059: Group Management Services Provider and Member Line
Quick answer
(844) 202-8059 reaches Group Management Services. It is answered by automated phone menu → live person. From the greeting, press 1 for provider: claim status; press 2 for provider: benefits, eligibility or authorization; press 3 for member: open enrollment; press 4 for member: benefits or explanation of benefits.
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Line at a glance
| Health plan | Group Management Services |
|---|---|
| Department | Not listed |
| Purpose | Group Management Services line for provider claim status, benefits, eligibility and authorization, and member enrollment and benefit questions. |
| Answered by | Automated phone menu → Live person |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Monday through Friday, 8 AM to 8 PM Eastern; closed the third Wednesday of each month from 2 to 3 PM |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider: claim status | 1 | Opens a menuAsks whether the call is about a specific claim, pricing or denial, or general claim status. |
| Specific claim question, pricing or denial | 1 then 1 | |
| General claim status | 1 then 2 | Live personAnswered by a representative. |
| Provider: benefits, eligibility or authorization | 2 | |
| Member: open enrollment | 3 | |
| Member: benefits or explanation of benefits | 4 |
Shortcuts and conditional instructions
- If you are a provider calling for claim status 1 Press 1
- If you are a provider calling for benefits, eligibility or authorization 2 Press 2
- If you are a member with open enrollment questions 3 Press 3
- If you are a member needing help with benefits or an explanation of benefits 4 Press 4
Questions about (844) 202-8059
What are the hours for (844) 202-8059?
Monday through Friday from 8 AM Eastern; the office is closed the third Wednesday of each month from 2 to 3 PM.
How do providers check claim status?
Press 1, then 2 for general claim status to reach a representative, or 1 for a specific claim, pricing or denial question.
Which option handles authorization questions?
Press 2 for provider benefits, eligibility or authorization.