833-201-5629: Gravie Provider Services
Quick answer
(833) 201-5629 reaches Gravie (provider services). It is answered by automated phone menu → automated phone menu. From the greeting, press 1 for verify patient eligibility; press 2 for patient benefits and coverage; press 3 for claim status or payment information; press 4 for Medical prior authorization.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Line at a glance
| Health plan | Gravie |
|---|---|
| Department | Provider Services |
| Purpose | Provider services line for Gravie covering eligibility, benefits, claim status and payments, and medical prior authorization. |
| Answered by | Automated phone menu → Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Patient ID number, Patient date of birth, Provider tax ID, Date of service and bill amount, or claim number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Verify patient eligibility | 1 | Opens a menuPoints to Availity and gravie.com/providers; press 1 for a representative or 0 for the main menu. |
| Patient benefits and coverage | 2 | Opens a menuPoints to Availity and gravie.com/providers; press 1 for a representative or 0 for the main menu. |
| Claim status or payment information | 3 | Opens a menuDescribes Availity and the Mesa portal, then offers the automated claim status system on 1. |
| Automated claim status | 3 then 1 | Asks for your IDAsks for the provider's tax ID; also needs the patient's ID, date of birth, and either the date of service and bill amount or the claim number. |
| Medical prior authorization | 4 | Opens a menuAsks whether the member uses the Cigna network or another network. |
| Cigna network member | 4 then 1 | |
| Any other network | 4 then 2 | Transfers the callPoints to gravie.mednecessity.com, then connects to the American Health call center. |
| Repeat menu | * |
Shortcuts and conditional instructions
- If to verify patient eligibility 1 Press 1
- If to review patient benefits and coverage 2 Press 2
- If to check claim status or payment information 3 Press 3
- If for medical prior authorization 4 Press 4
- If prior authorization for a member on the Cigna network Choose medical prior authorization (4); then press 1
Skip the call
- Eligibility, benefits and claims (select Gravie) www.availity.com
- Eligibility and benefits by member ID gravie.com/providers
- Submit and check prior authorizations gravie.mednecessity.com
Questions about (833) 201-5629
What do I need to check a claim by phone at (833) 201-5629?
The patient's ID number and date of birth, the rendering provider's tax ID, and either the date of service and bill amount or the claim number.
Where can providers submit prior authorizations online?
At gravie.mednecessity.com.
What is Mesa?
Gravie's provider portal, available after a provider has submitted a claim that has been paid. It lets providers check claim status, look up eligibility and update provider information.
How do I reach a representative for eligibility or benefits?
Press 1 or 2 at the main menu, then press 1 after the self-service message.