800-982-8089: Medical Management Line
Quick answer
(800) 982-8089 reaches Empire Blue Cross Blue Shield New York (medical management). It is answered by automated phone menu. From the greeting, press 8 for Spanish; press 1 or say “member” for member; press 2 or say “healthcare provider” for healthcare provider.
Line at a glance
| Health plan | Empire Blue Cross Blue Shield New York |
|---|---|
| Department | Medical Management |
| Purpose | Medical management line for members and healthcare providers that handles prior authorization requests and asks providers for a provider ID. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Provider ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Member | 1 or say member | |
| Healthcare provider | 2 or say healthcare provider | Asks for your IDPoints to payer chat on Availity for prior authorizations, then asks for the provider ID. |
Shortcuts and conditional instructions
- If you want Spanish 8 Press 8
- If you are a member 1 Say 'member' or press 1
- If you are a healthcare provider 2 Say 'healthcare provider' or press 2
Skip the call
- Prior authorization chat and submissions (Payer Spaces, payer chat) www.availity.com
Questions about (800) 982-8089
How do providers get through the menu?
Say 'healthcare provider' or press 2, then say or enter your provider ID.
Is there an online option for prior authorizations?
Yes. Log on to Availity, go to Payer Spaces and select payer chat, or send the request through the Availity portal.
Is Spanish available?
Yes, press 8.