877-762-3515: Devoted Health Provider and Member Services
Quick answer
(877) 762-3515 reaches Devoted Health (provider and member services). It is answered by automated phone menu → voicemail. From the greeting, press 1 for known 4-digit extension; press 2 for schedule a peer-to-peer with the medical director; press 3 for acentra or Livanta appeal calls; press 4 for provider service menu: eligibility, benefits, authorization or claims.
Line at a glance
| Health plan | Devoted Health |
|---|---|
| Department | Provider and member services |
| Purpose | Devoted Health line routing extensions, peer-to-peer requests, Acentra and Livanta appeal calls, provider services, authorization changes and members. |
| Answered by | Automated phone menu → Voicemail |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | NPI, Appeal case number |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Known 4-digit extension | 1 | VoicemailLeads to a voicemail prompt when no extension is entered. |
| Schedule a peer-to-peer with the medical director | 2 | |
| Acentra or Livanta appeal calls | 3 | VoicemailConfidential voicemail for Acentra and Livanta appeals; leave the member's name, appeal case number, your name, number and appeal status. |
| Provider service menu: eligibility, benefits, authorization or claims | 4 | |
| Change an existing authorization (medical management) | 5 | VoicemailConfidential medical management voicemail; leave your name, number, provider NPI and reason for the call. |
| Member assistance | 6 | Opens a menuOffers English (1) or Spanish (2). |
| English | 6 then 1 | Opens a menuProspective members press 1 for sales, members 2 for a member service guide, providers 3; staying on the line connects to a representative. |
| Spanish | 6 then 2 |
Skip the call
- Prior authorization and referral submission instructions www.devoted.com
Questions about (877) 762-3515
How do I change an existing authorization with Devoted Health?
Press 5 for the medical management team and leave your name, number, provider NPI and reason for the call.
Where can I check the status of a prior authorization?
Log in to Availity and open the Devoted Health payer space; instructions are also on devoted.com.
How do Acentra or Livanta reach Devoted about an appeal?
Press 3 and leave the member's name, appeal case number, your name, number and appeal status.