800-338-6833: Devoted Health Member, Sales and Provider Line
Quick answer
(800) 338-6833 reaches Devoted Health. It is answered by automated phone menu → hold queue. From the greeting, press 1 for english; press 2 for Spanish.
Line at a glance
| Health plan | Devoted Health |
|---|---|
| Department | Not listed |
| Purpose | Main line for Devoted Health that routes prospective members to sales, members to member service guides, and providers to a provider menu for authorizations, claims and appeals. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menuOpens the main menu for sales, members and providers. |
| Not a member (sales) | 1 then 1 | Hold for an agentOffers to dial a known extension, otherwise holds for the next available agent. |
| Member | 1 then 2 | Opens a menuMember menu for prescription coverage, OTC benefit, food and home card, a guide, provider service, or a known extension. |
| Prescription drug coverage | 1 then 2 then 1 | |
| OTC benefit | 1 then 2 then 2 | Transfers the callConnects to partner CVS OTC Health Solutions. |
| Food and home card benefit | 1 then 2 then 3 | |
| Speak with a guide | 1 then 2 then 4 | |
| Provider service team | 1 then 2 then 5 | |
| Known extension | 1 then 2 then 6 | |
| Repeat options | 1 then 2 then 7 | Opens a menuRepeats the member menu. |
| Provider | 1 then 3 | Opens a menuProvider menu for extensions, peer-to-peer reviews, appeals, provider service and medical management. |
| Known 4-digit extension | 1 then 3 then 1 | |
| Schedule a peer-to-peer with the medical director | 1 then 3 then 2 | |
| Appeal call from a partner organization | 1 then 3 then 3 | |
| Eligibility, benefits, authorization or claims (provider service menu) | 1 then 3 then 4 | |
| Change an existing authorization (medical management) | 1 then 3 then 5 | |
| Member calling for assistance | 1 then 3 then 6 | |
| Repeat options | 1 then 4 | Opens a menuRepeats the main menu. |
| Spanish | 2 |
Shortcuts and conditional instructions
- If you are not a Devoted Health member and want plan information Choose English (1); then press 1 for a sales representative
- If you are a Devoted Health member Choose English (1); then press 2 for a member service guide
- If you are a provider Choose English (1); then press 3
Questions about (800) 338-6833
How do providers reach Devoted Health about claims or authorizations?
Press 1 for English, then 3 for providers, then 4 for eligibility, benefits, authorization or claims.
How do I change an existing authorization?
In the provider menu, press 5 for the medical management team.
How do members reach a member service guide?
Press 1 for English, then 2. The member menu also covers prescription coverage, the OTC benefit and the food and home card.