866-420-9332: Commonwealth Care Alliance Provider Services
Quick answer
(866) 420-9332 reaches Commonwealth Care Alliance (CCA) (provider services). It is answered by automated phone menu. From the greeting, press 8 for Spanish; press 1 or say “healthcare provider” for healthcare provider; press 2 or say “retail pharmacy” for retail pharmacy.
Line at a glance
| Health plan | Commonwealth Care Alliance (CCA) |
|---|---|
| Department | Provider Services |
| Purpose | Provider services line for Commonwealth Care Alliance that separates healthcare providers and retail pharmacies, with dental, vision and other routes for providers. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 | |
| Healthcare provider | 1 or say healthcare provider | Opens a menuOffers dental, vision, or all other. |
| Dental | 1 or say healthcare providerthen 1 or say dental | Opens a menuConnects to the Commonwealth Care Alliance dental program provider line, with options for eligibility, claims, tooth history, portal help, credentialing and mailing addresses. |
| Vision | 1 or say healthcare providerthen 2 or say vision | |
| All other | 1 or say healthcare providerthen 3 or say all other | |
| Retail pharmacy | 2 or say retail pharmacy |
Shortcuts and conditional instructions
- If you are a healthcare provider 1 Say healthcare provider or press 1
- If you are a retail pharmacy 2 Say retail pharmacy or press 2
Skip the call
- Dental provider web portal (claims, authorizations, eligibility) pwp.sciondental.com
Questions about (866) 420-9332
How do dental providers reach Commonwealth Care Alliance?
Press 1 for healthcare provider, then 1 for dental. The dental program line offers eligibility and benefits (1), claims (2), tooth history (3), portal help (4), credentialing and contracting (5), mailing addresses (6), and a representative (0).
Is there an online portal for dental claims?
Yes. The dental program message points to the provider web portal at pwp.sciondental.com for claim status, authorizations and eligibility.
How do retail pharmacies use this line?
Say retail pharmacy or press 2.