877-599-2911: Collective Health Utilization Management
Quick answer
(877) 599-2911 reaches Collective Health (utilization management). It is answered by automated phone menu → hold queue. From the greeting, press 1 or say “new” for new authorization; press 2 or say “existing” for existing authorization.
Line at a glance
| Health plan | Collective Health |
|---|---|
| Department | Utilization management |
| Purpose | Collective Health utilization management line for new and existing prior authorizations. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Benefits verification: Mon-Fri 8:00 AM-4:00 PM ET |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| New authorization | 1 or say new | Opens a menuReminds callers to verify eligibility and benefits first. |
| Verify benefits and eligibility | 1 or say newthen 1 or say verify | Recorded messageNeeds the provider support team; when the office is closed, a closed message plays. |
| Continue | 1 or say newthen 2 or say continue | Hold for an agentConnects to the utilization management team. |
| Existing authorization | 2 or say existing | Hold for an agentConnects to the utilization management team. |
Shortcuts and conditional instructions
- If you need a new authorization 1 Say 'new' or press 1
- If you have an existing authorization 2 Say 'existing' or press 2
Skip the call
- Eligibility, benefits, prior authorization requirements, accumulators, claims and remittance www.availity.com
Questions about (877) 599-2911
When can I verify benefits by phone?
Monday through Friday, 8 AM to 4 PM Eastern.
Where can I check eligibility online?
The line directs callers to availity.com.
Is a prior authorization a guarantee of payment?
No. The line says claims are subject to the member's eligibility and benefits at the time of service.