855-373-8232: Coastal Administrative Services Customer Service
Quick answer
(855) 373-8232 reaches Coastal Administrative Services (customer service). It is answered by automated phone menu. From the greeting, press 1 for member; press 2 for provider: eligibility, prior authorizations or claim status.
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Line at a glance
| Health plan | Coastal Administrative Services |
|---|---|
| Department | Customer Service |
| Purpose | Coastal Administrative Services customer service line for members and for providers calling about eligibility, prior authorizations or claim status. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | Recorded messageDuring high call volume, plays a message asking callers to email customerservice@casbenefits.com. |
| Provider: eligibility, prior authorizations or claim status | 2 |
Shortcuts and conditional instructions
- If you are a member or calling for a member in your office 1 Press 1
- If you are a provider calling for eligibility, prior authorizations or claim status 2 Press 2
Questions about (855) 373-8232
How do providers check eligibility or claim status?
Press 2 for eligibility, prior authorizations or claim status.
Is there an email option?
During high call volume the recording asks callers to email customerservice@casbenefits.com.