(888) 886-7973: benefits, eligibility and claims line
Quick answer
Benefits, eligibility and claims line with sales, benefits and other options, where other calls reach an AI named Sophia.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Sales | 1 | Hold for an agentAll representatives are busy; caller is asked to remain on the line |
| Benefits, eligibility or claims | 2 | |
| Another reason | 3 | AI assistant |
Line at a glance
- Answered by
- Automated phone menu → Hold queue → AI assistant
- How to respond
- Keypad
- Supported languages
- English
Shortcuts and conditional instructions
- If caller is an employer, member or provider calling for eligibility, benefits or claim status Access the information online at the benefits portal
- If calling for sales 1 Press 1
- If calling for benefits, eligibility or claims 2 Press 2
- If calling for another reason 3 Press 3
Skip the call
- Online benefits portal for eligibility, benefits and claim status
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 40 s
It's a great day, Edith. If you would like to skip this greeting, please press 0 at any time. If you are an employer, member, or provider calling for eligibility, benefits, or claim status, you can access all this information online by visiting your ben portal.com. Your call may be monitored and recorded for quality and training purposes. If you are calling for sales, please press 1. If you are calling for benefits, eligibility, or claims, please press 2. If you are calling for another reason, please press 3. Thank you for calling and allowing us the opportunity to serve you.
Press 1 · 1 min 18 s
It's a great day, Edith. If you would like to skip this greeting, please press 0 at any time. If you are an employer, member, or provider calling for eligibility, benefits, or claim status, you can access all this information online by visiting your ben portal.com. Your call may be monitored and recorded for quality and training purposes. If you are calling for sales, please press 1. If you are calling for benefits, eligibility, or claims, please press 2. If you are calling for another reason, please press 3. Thank you for calling and allowing us the opportunity to serve you. It's All of our representatives are busy. Please remain on the line.
Press 3 · 1 min 10 s
It's a great day, Edith. If you would like to skip this greeting, please press 0 at any time. If you are an employer, member, or provider calling for eligibility, benefits, or claim status, you can access all this information online by visiting your ben portal.com. Your call may be monitored and recorded for quality and training purposes. If you are calling for sales, please press 1. If you are calling for benefits, eligibility, or claims, please press 2. If you are calling for another reason, please press 3. Thank you for calling and allowing us the opportunity to serve you. Thank you for calling Edith. My name is Sophia. How may I direct your call? Hello. How may I direct your call? There's no response, I will go ahead and disconnect.
More questions about (888) 886-7973 (2)
Where can I check benefits online?
The greeting points to a benefits portal. The exact address was not clear on the call.
Did the AI answer questions?
No. It asked how it could direct the call and disconnected after getting no response.