888-506-1635: Customer Support

Quick answer

Customer support line that routes members and providers, with a questionnaire, pharmacy, telemedicine and claims menus.

Call observed November 6, 2026. Partially mapped — deeper menu options still being called. Phone menus can change.

To reach	Do this	What happens
English	`1` or say English	Opens a menu
Member	`1` or say English then `1` or say member	Opens a menuCoordination of benefits, pharmacist, telemedicine and other options heard.
Coordination of benefits questionnaire	`1` or say English then `1` or say member then `1` or say coordination of benefits questionnaire
Pharmacist questions	`1` or say English then `1` or say member then `2` or say pharmacist
Telemedicine visit	`1` or say English then `1` or say member then `3` or say telemedicine visit
Other inquiries	`1` or say English then `1` or say member then `4` or say any other inquiries	Live personCaller is told to stay on the line for a member care specialist.
Provider	`1` or say English then `2` or say provider	Opens a menuVoice menu after the reason is stated.
Claims	`1` or say English then `2` or say provider then `1` or say claims
Eligibility	`1` or say English then `2` or say provider then `2` or say eligibility
Benefits, referrals, and pre-certifications	`1` or say English then `2` or say provider then `3` or say benefits, referrals, and pre-certifications
Contact information	`1` or say English then `2` or say provider then `4` or say contact information
Fax number	`1` or say English then `2` or say provider then `5` or say fax number
Enrolling in a Centivo plan	`1` or say English then `3` or say enrolling in a Centivo plan
Spanish or other languages	`2` or say Spanish or all other languages

Line at a glance

Answered by: Automated phone menu
How to respond: Keypad or voice
Supported languages: English, Spanish

Shortcuts and conditional instructions

If you are calling about a family member over 18 A HIPAA designated representative form is needed on file

Skip the call

Verify eligibility or check claim status online; select Centivo availability.com

What the line says

Transcribed from the calls observed November 6, 2026. Caller identifiers are masked.

Greeting · 54 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2.

Press 1 · 1 min 7 s

Press 1 → 1 · 2 min 13 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Please note if you are calling regarding a family member over the age of 18, we cannot provide healthcare information unless we have a hippa designated representative form on file. You may receive a text message after the call inviting you to take a survey. Message and data rates may apply. To opt out of future survey text messages, reply stop to the message you receive. To protect privacy, we'll verify your identity before discussing personal health information, and by proceeding with this authentication, you consent to the use of your personal health information as it relates to this interaction. If you received a request to fill out a coordination of benefits questionnaire and would like to provide this information over the phone, please press 1. If you are a pharmacist or have questions about pharmacy benefits, please press 2. If you are calling to schedule a telemedicine visit, please press 3. For any other inquiries, please press 4 or stay on the line to speak with a member care specialist.

Press 1 → 2 · 2 min 12 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Did you know Sentivo is on availability? If you're calling to verify eligibility or check the status of a claim, you don't have to wait. Save time. Go to availability.com and select Sentivo. We'll verify your identity before discussing any personal health information and by continuing, you consent to use of personal health information related to this call. In a few words, explain the reason for your call. Sorry, I didn't catch that. In a few words, explain the reason for your call. You can say claims or press 1. Say eligibility or press 2. Say benefits, referrals, and pre-certifications or press 3. Say contact information or press 4. Say fax number or press 5. Say

Press 1 → 3 · 1 min 38 s