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877-624-6210: Electrical Industry Benefits Phone Tree

Quick answer

Routes callers to workers compensation (report an injury, locate a provider, billing, or pre-certification) or to other help for the electrical industry plan.

(877) 624-6210

Call observed . The recorded menu was reviewed. Phone menus can change.

To reachDo thisWhat happens
Workers compensation or work-related injury1Opens a menuLocate a participating provider or billing (1), report a new work-related injury (2), pre-certification or speak with a nurse (3). An invalid-entry message repeated.
Locate a participating workers compensation provider or billing questions1 then 1
Report a new work-related injury1 then 2
Pre-certification or speak with a nurse1 then 3
All others2

Line at a glance

Department
Pension, hospitalization, and benefits plan of the electrical industry
Answered by
Automated phone menu → Automated phone menu
How to respond
Keypad or voice
Supported languages
English

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 15 s

Thank you for calling the dedicated service center for the pension hospitalization and benefits plan of the electrical industry. For information related to workers compensation or work related injury press 1. All others press 2.

Press 1 · 54 s

Thank you for calling the dedicated service center for the pension hospitalization and benefits plan of the electrical industry. For information related to workers' compensation or work related injury press 1. All others press 2. To locate a participating worker compensation provider or for questions related to billing say or enter 1. To report a new work related injury say or enter 2. To obtain pre-certification or speak with a nurse say or enter 3. Sorry, your entry is not valid. To locate a participating worker compensation provider or for questions related to billing say or enter 1. To report a new work related injury say or enter 2. To obtain pre-certification or speak with a nurse say or enter 3.

More questions about (877) 624-6210 (1)
How do I report a work injury?

Press 1 for workers compensation, then press 2 to report a new work-related injury.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.

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