866-326-7849: Eligibility and Claims Status Line

Quick answer

Automated eligibility pre-service notification and claims status line that asks callers to enter a 9-digit tax ID.

(866) 326-7849

Call observed November 5, 2026. Partially mapped — deeper menu options still being called. Phone menus can change.

Line at a glance

Answered by: Automated phone menu
How to respond: Keypad
Supported languages: English
Have ready: Tax ID

What the line says

Transcribed from the calls observed November 5, 2026. Caller identifiers are masked.

Greeting · 14 s

Welcome to our automated eligibility pre-service notification and claims status service. Please enter all 9 digits of your tax ID number, including any zeros.

More questions about (866) 326-7849 (2)

What does this line ask for?

A 9-digit tax ID, including any zeros.

Can I check claim status here?

The greeting describes claims status as a service, but no claim status option was reached on the call.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.