855-820-6604: Cigna Healthcare Phone Tree
Quick answer
Cigna Healthcare routing line for medical, dental, MD Live, and other calls; medical callers are then asked if they are a customer, a provider, or calling about enrollment.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 8 or say español | |
| Medical | 1 or say medical | Opens a menuThe prompt then asked whether the caller is a customer, a provider, or calling about enrollment. |
| Customer | 1 or say medicalthen 1 or say customer | |
| Provider | 1 or say medicalthen 2 or say provider | |
| Enrollment | 1 or say medicalthen 3 or say enrollment | |
| Dental | 2 or say dental | |
| MD Live | 3 or say MD Live | |
| Something else | 4 or say something else |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 34 s
Hello, and thank you for calling Cigna Healthcare. Para español, oprima el ocho. Which are you calling about? Medical, dental, MD Live, or something else? To hear that again, say, repeat that. Sorry, I didn't hear you. Say medical or press 1. Dental or press 2. MD Live or press 3. Or something else or press 4.
Press 1 · 1 min 9 s
Hello, and thank you for calling Cigna Healthcare. Para español, oprima el ocho. Which are you calling about? Medical, dental, MD Live, or something else? To hear that again, say, repeat that. Sorry, I didn't hear you. Say medical or press 1. Dental or press 2. MD Live or press 3. Or something else. or press 4. To get started, please tell me if you're a customer, a provider, or if you're a customer calling about enrollment, say enrollment. Sorry, I didn't hear you. Please select the option that's right for you. You can say, I'm a customer or press 1. I'm a provider or press 2. I'm calling about enrollment. or press 3.
More questions about (855) 820-6604 (2)
What are the first options on this line?
Medical, dental, MD Live, or something else, by saying the choice or pressing 1 to 4.
How does the medical option continue?
It asks whether the caller is a customer, a provider, or calling about enrollment, with keys 1 to 3.