855-590-2599 customer support phone tree

Quick answer

Customer support line that splits callers into member, provider and enrollee branches.

Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.

Line at a glance

Answered by
Automated phone menu → AI assistant
How to respond
Keypad or voice
Supported languages
English, Spanish

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 54 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2.

Press 1 · 1 min 9 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.

Press 1 → 1 · 2 min 1 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Thank you for calling customer support. If you are experiencing a medical emergency, our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.

Press 1 → 2 · 2 min 9 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Did you know Sentivo is on availability? If you're calling to verify eligibility or check the status of a claim, you don't have to wait. Save time. Go to availability.com and select Sentivo. We'll verify your identity before discussing any personal health information and by continuing, you consent to use of personal health information related to this call. In a few words, explain the reason for your call. Sorry, I didn't catch that. In a few words, explain the reason for your call. You can say claims or press 1. Say eligibility or press 2. Say benefits, referrals, and pre-certifications or press 3. Say contact information or press 4. Say fax number or press 5. Say hours of operation or press 6. Say other or press 7.

Press 1 → 3 · 1 min 37 s

Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.

More questions about (855) 590-2599 (2)
Which organization runs this line?

A menu mentions a Centivo plan.

What does the provider branch offer?

Claims, eligibility, benefits, referrals and pre-certifications, contact information, fax number, hours of operation, or other.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.