855-590-2599 customer support phone tree
Quick answer
Customer support line that splits callers into member, provider and enrollee branches.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 | Opens a menuMember, provider and enrollee options. |
| Member | 1 then 1 | AI assistant |
| Provider | 1 then 2 | Opens a menuVoice-intent menu. |
| Claims | 1 then 2 then 1 or say claims | |
| Eligibility | 1 then 2 then 2 or say eligibility | |
| Benefits, referrals, pre-certifications | 1 then 2 then 3 or say benefits, referrals, and pre-certifications | |
| Contact information | 1 then 2 then 4 or say contact information | |
| Fax number | 1 then 2 then 5 or say fax number | |
| Hours of operation | 1 then 2 then 6 or say hours of operation | |
| Other | 1 then 2 then 7 or say other | |
| Considering enrolling in a Centivo plan | 1 then 3 | AI assistantAI repeated the greeting. |
| Spanish or all other languages | 2 |
Line at a glance
- Answered by
- Automated phone menu → AI assistant
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 54 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2.
Press 1 · 1 min 9 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.
Press 1 → 1 · 2 min 1 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Thank you for calling customer support. If you are experiencing a medical emergency, our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.
Press 1 → 2 · 2 min 9 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Did you know Sentivo is on availability? If you're calling to verify eligibility or check the status of a claim, you don't have to wait. Save time. Go to availability.com and select Sentivo. We'll verify your identity before discussing any personal health information and by continuing, you consent to use of personal health information related to this call. In a few words, explain the reason for your call. Sorry, I didn't catch that. In a few words, explain the reason for your call. You can say claims or press 1. Say eligibility or press 2. Say benefits, referrals, and pre-certifications or press 3. Say contact information or press 4. Say fax number or press 5. Say hours of operation or press 6. Say other or press 7.
Press 1 → 3 · 1 min 37 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.
More questions about (855) 590-2599 (2)
Which organization runs this line?
A menu mentions a Centivo plan.
What does the provider branch offer?
Claims, eligibility, benefits, referrals and pre-certifications, contact information, fax number, hours of operation, or other.