Member services benefits line: (855) 452-1401
Quick answer
Member services benefits line for benefit enrollment and health plan questions; it asks for a Social Security number or member ID and states COBRA enrollment rules.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Enroll in benefits | 1 | Asks for your IDStates that plan benefits are not an authorization of payment, then asks for SSN or member ID without the initial letter or leading zeros. |
| Health plans | 2 | Asks for your IDPlays COBRA enrollment rules, then asks for SSN. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID
Shortcuts and conditional instructions
- If caller received a COBRA notice and wants to enroll Enroll by paper application
- If caller selects a COBRA effective date before April 1, 2021 Caller is responsible for premium payments
- If caller is enrolled in or eligible for another health plan through their or a spouse's employer Not eligible for the COBRA subsidy
- If caller voluntarily quit Not eligible for the COBRA subsidy
Skip the call
- View your benefits online at americanworker.com americanworker.com
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 30 s
Thank you for calling the member services benefits line. You can view all of your benefits online at the americanworker.com. To enroll in benefits, press 1. For health plans, press 2. Para ayuda en español, oprima 4. No digit has been selected. To enroll in benefits, press 1. For health plans, press 2. Para ayuda en español, oprima 4.
Press 1 · 42 s
Thank you for calling the member services benefits line. You can view all of your benefits online at the americanworker.com. To enroll in benefits, press 1. For health plans, press 2. Para ayuda en español, oprima 4. A description of plan benefits is not an authorization of payment. All terms of the plan and eligibility of the participant must be considered at the time of payment. All calls are recorded. For faster service, please enter your social security number or member ID. Do not enter the initial letter or leading zeros of the member ID. Enter the pound sign when complete.
Press 2 · 2 min 18 s
Thank you for calling the member services benefits line. You can view all of your benefits online at the americanworker.com. To enroll in benefits, press 1. For health plans, press 2. Para ayuda en español, oprima 4. If you received a Cobra notice and want to enroll, you must enroll via the paper application. If you select an effective date prior to April 1st, 2021 for Cobra, you will be responsible for the premium payments. You are not eligible for the Cobra subsidy if you are enrolled in or are eligible for any other health plan through you or your spouse's employer. If you voluntarily quit, you are not eligible for the subsidy. For faster service, please enter your social security number
More questions about (855) 452-1401 (2)
What identifier does the line ask for?
A Social Security number or member ID. For a member ID, leave off the initial letter and leading zeros, and end with the pound sign.
Where can I view my benefits?
The greeting points members to americanworker.com.