(855) 445-3931: provider line with tax ID prompt
Quick answer
Provider line that routes pre-certification, eligibility, benefits and claim status callers by key, with a tax ID prompt for claim status.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | |
| Provider: pre-certification, eligibility or benefits | 2 | |
| Provider: claim status | 3 | Asks for your IDAsks for the 9 digit tax ID |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Tax ID
Shortcuts and conditional instructions
- If caller is a member 1 Press 1
- If caller is a provider calling for pre-certification or to verify eligibility or benefits 2 Press 2
- If caller is a provider in need of claim status 3 Press 3
Skip the call
- Claim status by entering a 9 digit tax ID
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 32 s
If you are a member, please press 1. If you are a provider and are calling for pre-certification or to verify eligibility and or benefits, please press 2. If you are a provider and in need claim status, please press 3. If you are a member, please press 1. If you are a provider and are calling for pre-certification or to verify eligibility and or benefits, please press 2. If you are a provider and in need claim status, please press 3.
Press 3 · 37 s
If you are a member, please press 1. If you are a provider and are calling for pre-certification or to verify eligibility and or benefits, please press 2. If you are a provider and in need claim status, please press 3. If you are a member, please press 1. If you are a provider and are calling for pre-certification or to verify eligibility and or benefits, please press 2. If you are a provider and in need claim status, please press 3. Please enter your 9 digit tax ID number.
More questions about (855) 445-3931 (1)
What does the claim status option ask for?
A 9 digit tax ID number, entered by keypad.