833-961-7476: Customer Support Line
Quick answer
Pressing 1 for English leads to member, provider and enrollment options. The pharmacy option gave a promo for Availity and asked for the reason for the call, and the telemedicine option replayed the menu.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| English | 1 or say English | Opens a menuMember, provider and enrollment options follow. |
| Member | 1 or say Englishthen 1 or say member | Opens a menuMember menu follows. |
| Coordination of benefits questionnaire | 1 or say Englishthen 1 or say memberthen 1 or say coordination of benefits questionnaire | |
| Pharmacy benefits (pharmacist) | 1 or say Englishthen 1 or say memberthen 2 or say pharmacist | Opens a menuPromo to check eligibility or claim status on Availity; asked for the reason for the call. No options heard. |
| Telemedicine visit | 1 or say Englishthen 1 or say memberthen 3 or say telemedicine | |
| Other inquiries | 1 or say Englishthen 1 or say memberthen 4 or say other | |
| Provider | 1 or say Englishthen 2 or say provider | |
| Enrollment | 1 or say Englishthen 3 or say enrollment in a Centivo plan | |
| Spanish or other languages | 2 or say Spanish or all other languages |
Line at a glance
- Answered by
- Automated phone menu → AI assistant
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
Shortcuts and conditional instructions
- If calling about a family member over age 18 A HIPAA designated representative form must be on file before health information is shared
Skip the call
- Check eligibility or claim status on Availity (spoken as availability.com)
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 17 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2.
Press 1 · 1 min 7 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.
Press 1 → 1 · 2 min 12 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms, conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Please note if you are calling regarding a family member over the age of 18, we cannot provide healthcare information unless we have a hippa designated representative form on file. You may receive a text message after the call inviting you to take a survey. Message and data rates may apply. To opt out of future survey text messages, reply stop to the message you receive. To protect privacy, we'll verify your identity before discussing personal health information, and by proceeding with this authentication, you consent to the use of your personal health information as it relates to this interaction. If you received a request to fill out a coordination of benefits questionnaire and would like to provide this information over the phone, please press 1. If you are a pharmacist or have questions about pharmacy benefits, please press 2. If you are calling to schedule a telemedicine visit, please press 3. For any other inquiries, please press 4 or stay on the line to speak with a member care specialist.
Press 1 → 2 · 1 min 35 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3. Did you know Sentivo is on availability? If you're calling to verify eligibility or check the status of a claim, you don't have to wait. Save time. Go to availability.com and select Sentivo. We'll verify your identity before discussing any personal health information and by continuing, you consent to use of personal health information related to this call. In a few words, explain the reason for your call.
Press 1 → 3 · 1 min 38 s
Thank you for calling customer support. For English, press 1. For Spanish or all other languages, press 2. Our specialist will attempt to verify your health insurance benefits and our necessary notifications or authorizations for you. We cannot certify or guarantee benefits or payment under the health plan. Payment of benefits is subject to all terms. conditions, and exclusions of the member's plan at the time of service. Please note that benefit and coverage details shared during this call are not a guarantee of payment. Actual coverage is determined by the relevant plan design and documentation governing your plan. By continuing, you agree to these terms. All calls are recorded. If you are a member, press 1. If you are a provider, press 2. If you are considering enrolling in a Sentivo plan, press 3.
More questions about (833) 961-7476 (3)
Which organization is this?
The greeting names none. The menu mentions enrollment in a Centivo plan, so the owner is listed as Unknown.
How do members get to a menu?
Press 1 for English, then 1 for member.
Can I check eligibility online?
A promo says to use Availity to verify eligibility or check claim status.