800-997-1654: Cigna Healthcare
Quick answer
Cigna Healthcare line that routes customers, providers, enrollment questions and other callers by keypad; providers are asked for a 9-digit tax ID.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 1 or say español | |
| Cigna customer | 1 or say Cigna customer | |
| Provider | 2 or say provider | Opens a menuTax ID prompt follows. |
| Tax ID entry | 2 or say providerthen Say or enter your 9 digit tax ID | Asks for your IDAsked to say or enter the 9-digit tax ID. |
| Enrollment questions | 3 or say enrolling in a Cigna plan | |
| All other callers | 4 or say all other callers | |
| Repeat options | 9 or say repeat options |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
- Have ready
- Tax ID
Shortcuts and conditional instructions
- If provider 2 Press 2
- If questions about enrolling in a Cigna plan 3 Press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 35 s
Hello, and thank you for calling Cigna Healthcare. Para español, oprima el uno. Please select from one of the following options: If you are a Cigna customer, press one. If you are a provider, press two. If you have questions about enrolling in a Cigna plan, press three. For all other callers, press four. To hear these options again, press nine.
Press 2 · 1 min 9 s
Hello, and thank you for calling Cigna Healthcare. Para español, oprime el ocho. Please select from one of the following options. If you are a Cigna customer, press one. If you are a provider, press two. If you have questions about enrolling in a Cigna plan, press three. For all other callers, press four. To hear these options again, press nine. Please say your 9 digit tax ID. I did not hear your tax ID. but will continue to wait for you to enter it. I am still waiting for you to enter your tax ID. You can speak it or enter it using your phone's keypad at any time.
More questions about (800) 997-1654 (1)
How do providers get help?
Press 2, then say or enter a 9-digit tax ID.