800-828-7622: Cigna for Miami Dade County Public Schools
Quick answer
Cigna line for employees and retirees of Miami Dade County Public Schools that asks which plan the caller is calling about.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 4 or say espanol | |
| Medical | 1 or say medical | Opens a menuAsks whether the caller is a customer, a provider, or calling about enrollment. |
| Customer | 1 or say medicalthen 1 or say customer | |
| Provider | 1 or say medicalthen 2 or say provider | |
| Enrollment | 1 or say medicalthen 3 or say enrollment | |
| Pharmacy | 2 or say pharmacy | |
| Mental health and substance abuse | 3 or say mental health and substance abuse | |
| Lifestyle management | 4 or say lifestyle management | |
| My personal health team | 5 or say my personal health team | |
| Something else | 6 or say it's something else |
Line at a glance
- Department
- Employees and retirees of Miami Dade County Public Schools
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 57 s
Hello, and thank you for calling Cigna's customer service line for employees and retirees of Miami Dade County Public Schools. para español o prima 4. Which plan are you calling about? Medical, pharmacy, mental health and substance abuse, lifestyle management, my personal health team, or say, it's something else. To hear these options again, say, repeat that. Sorry, I didn't hear you. Say medical or press 1, pharmacy or press 2, mental health and substance abuse or press 3, lifestyle management or press 4, my personal health team or press 5. or say, it's something else. or press 6.
Press 1 · 1 min 31 s
Hello, and thank you for calling Cigna's customer service line for employees and retirees of Miami Dade County Public Schools. Para español, oprima ocho. Which plan are you calling about? Medical, pharmacy, mental health and substance abuse, lifestyle management, my personal health team. or say, it's something else. To hear these options again, say, repeat that. Sorry, I didn't hear you. Say medical or press 1. Pharmacy or press 2. Mental health and substance abuse or press 3. Lifestyle management or press 4. My personal health team or press 5. Or say, it's something else. or press 6. To get started, please tell me if you're a customer, a provider, or if you're a customer calling about enrollment, say enrollment. Sorry, I didn't hear you. Please select the option that's right for you. You can say, I'm a customer or press 1. I'm a provider or press 2. I'm calling about enrollment. or press 3.
More questions about (800) 828-7622 (2)
Which plan types can I pick?
Medical (1), pharmacy (2), mental health and substance abuse (3), lifestyle management (4), my personal health team (5), or something else (6).
Is there a Spanish option?
The greeting says para espanol or press 4, but lifestyle management is also key 4 on the same menu.