800-734-4196: Pharmacy Benefits Optimizer Line
Quick answer
Pharmacy benefits optimizer line that asks callers to identify as a member, pharmacist or provider; providers are asked for a member ID spelled with letters and numbers.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member or plan participant | 1 or say member | |
| Pharmacist | 2 or say pharmacist | |
| Provider | 3 or say provider | Asks for your IDAsks for the member ID, using O for the letter and 0 for the number; not given. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
- Have ready
- Member ID
Shortcuts and conditional instructions
- If member or plan participant Say member
- If healthcare provider Say provider
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 41 s
Thank you for calling our X benefits. a pharmacy benefits optimizer. This call is recorded for quality and training purposes. If you are a member or plan participant, just say member. If you're calling from a pharmacy, say pharmacy. And if you're a healthcare provider, say provider. I'm sorry, I didn't get that. If you are a member, please say member or press 1. If you are a pharmacist, say pharmacist or press 2. If you are a provider, say provider or press 3.
Press 3 · 1 min 10 s
Thank you for calling our X benefits. a pharmacy benefits optimizer. This call is recorded for quality and training purposes. If you are a member or plan participant, just say member. If you're calling from a pharmacy, say pharmacy. And if you're a healthcare provider, say provider. I'm sorry, I didn't get that. If you are a member, please say member or press 1. If you are a pharmacist, say pharmacist or press 2. If you are a provider, say provider or press 3. Thank you. Please have the member ID available. Tell me the member ID you're calling about using O for the letter. and 0 for the number. I didn't catch that. Tell me the member ID you're calling about using O for the letter. and 0 for the number.
More questions about (800) 734-4196 (2)
What member ID format does the line want?
The line asks for the member ID using O for the letter and 0 for the number.
Which organization is this?
The greeting names only 'our X benefits', so the owner is listed as Unknown.