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800-550-8009: Customer Service Call Center

Quick answer

Customer service call center line with English and Spanish choices and member or provider queues.

(800) 550-8009

Call observed . The recorded menu was reviewed. Phone menus can change.

To reachDo thisWhat happens
English, or member or dependent1
Spanish, or provider of service2Hold for an agentHeard 'All our agents are busy, please wait for the next available agent.'

Line at a glance

Answered by
Automated phone menu → Hold queue
How to respond
Keypad
Supported languages
English, Spanish

What the line says

Transcribed from the calls observed . Caller identifiers are masked.

Greeting · 56 s

Welcome to our customer service call center. Your call is very important to us. We appreciate your patience. Your call will be answered in the order in which it was received. Calls are recorded for quality assurance and training purposes. Please note, verification of benefits is not a guarantee of payment. If you know your claims account representatives 4 digit menu option, please dial it now. For assistance in English, press 1. Para asistencia en español, oprima el número 2. Please enter your queue selection. Please note, verification of benefits is not a guarantee of payment for services rendered. If you are a member or dependent, press 1. If you are a provider of service, press 2. To repeat this menu, press pound.

Press 2 · 51 s

Welcome to our customer service call center. Your call is very important to us. We appreciate your patience. Your call will be answered in the order in which it was received. Calls are recorded for quality assurance and training purposes. Please note, verification of benefits is not a guarantee of payment. If you know your claims account representatives 4 digit menu option, please dial it now. For assistance in English, press 1. Para asistencia en español, oprima el número 2. All our agents are busy, please wait for the next available agent.

More questions about (800) 550-8009 (1)
What happens when all agents are busy?

The line says all agents are busy and asks the caller to wait for the next available agent.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.

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