800-457-4726: Cigna Provider Customer Service Phone Line
Quick answer
Customer service line that routes providers to benefits and claim status, which then asks for a 9-digit tax ID.
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Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Provider of services | 1 | Opens a menuVerification of benefits or claim status (1); pre-authorization, claim appeal or general questions (2). |
| Benefits verification or claim status | 1 then 1 | Asks for your IDPoints to the provider portal for instant access, then asks for the 9-digit tax ID followed by pound. |
| Pre-authorization, claim appeal or general questions | 1 then 2 | |
| Member of a plan | 2 |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Tax ID
Skip the call
- Instant claims and benefits verification in the provider portal, no registration needed www.ciscoconnect.com
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 31 s
Thank you for calling Cisco's customer service department. Please listen carefully as our menu options have changed. Please select the option that best suits your needs. If you are a provider of services, press 1. If you are a member of a plan, press 2. If you are a provider of services, press 1. If you are a member of a plan, press 2.
Press 1 · 32 s
Thank you for calling Cisco's customer service department. Please listen carefully as our menu options have changed. Please select the option that best suits your needs. If you are a provider of services, press 1. If you are a member of a plan, press 2. For verification of benefits or status of a claim, press 1. For pre-auth, claim appeal, or general questions, press 2.
Press 1 → 1 · 1 min 14 s
Thank you for calling Cisco's customer service department. Please listen carefully as our menu options have changed. Please select the option that best suits your needs. If you are a provider of services, press 1. If you are a member of a plan, press 2. If you are a provider of services, press 1. If you are a member of a plan, press 2. For verification of benefits or status of a claim, press 1. For pre-auth, claim appeal, or general questions, press 2. For verification of benefits or status of a claim, press 1. For pre-auth, claim Want instant access for claims and verification of benefits with no registration needed? Go to www.ciscoconnect.com provider portal. Please dial your 9 digit tax ID number followed by the pound key.
More questions about (800) 457-4726 (2)
What does a provider need for (800) 457-4726?
The line asks for a 9-digit tax ID followed by pound after the benefits and claim status option.
Where else can providers check claims?
The greeting points providers to the provider portal at ciscoconnect.com for instant claim and benefit checks.