800-416-5211: Cigna Customer Service Phone Tree
Quick answer
Cigna customer service line for Coca-Cola Bottling Company Consolidated, which routes customers through union and HSA questions and then to a date of birth prompt.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Customer | 1 or say customer | Opens a menuAsked about union membership, then whether the caller has a health savings account. |
| Has a health savings account | 1 or say customerthen 1 or say yes | Opens a menuAsked which option the caller means: prescription drug and pharmacy (1), healthy pregnancy (2), or something else (3). |
| No health savings account | 1 or say customerthen 2 or say no | Asks for your IDAsked for the date of birth of the customer. |
| Healthcare professional | 2 or say healthcare professional | |
| Enrollment information | 3 or say enrollment information | |
| Spanish | 8 or say espanol |
Line at a glance
- Department
- Customer service for Coca-Cola Bottling Company Consolidated
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
- Have ready
- Date of birth
Shortcuts and conditional instructions
- If considering enrollment in a Cigna healthcare plan 3 Say enrollment information or press 3
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 1 min 1 s
Hello, and thank you for calling Cigna's customer service line. for Coca-Cola bottling company consolidated. Para español, o primer ocho. Please say if you are calling as a customer or healthcare professional. If you are considering enrollment in a Cigna healthcare plan and want more information, say enrollment information. Sorry, I didn't hear you. Say customer or press 1. Healthcare professional or press 2. Enrollment information. or press 3. Sorry, we seem to be having trouble. To get started, please tell me if you're a customer, a provider, or if you're a customer calling about enrollment, say enrollment.
Press 1 · 1 min 10 s
Hello, and thank you for calling Cigna's customer service line. for Coca-Cola bottling company consolidated. Para español, oprime el ocho. Please say if you are calling as a customer or healthcare professional. If you are considering enrollment in a Cigna healthcare plan and want more information, say enrollment information. Sorry, I didn't hear you. Say customer or press 1. Healthcare professional or press 2. Enrollment information or press 3. If you are a union member, say union. Otherwise, please remain on the line for additional options. Do you have a health savings account? Say yes or no. Sorry, I didn't hear you. If you have a health savings account, say yes or press 1. Otherwise, say no or press 2.
Press 1 → 1 · 1 min 38 s
Hello, and thank you for calling Cigna's customer service line for Coca-Cola bottling company consolidated. para español o primer ocho. Please say if you are calling as a customer or healthcare professional. If you are considering enrollment in a Cigna healthcare plan and want more information, say enrollment information. Sorry, I didn't hear you. Say customer or press 1. Healthcare professional or press 2. Enrollment information. or press 3. If you are a union member, say union. Otherwise, please remain on the line for additional options. Do you have a health savings account? Say yes or no. Sorry, I didn't hear you. If you have a health savings account, say yes or press 1. Otherwise, say no or press 2. Which option are you calling about? Say prescription drug and pharmacy. Healthy pregnancy, healthy babies, or it's something else. Sorry, I didn't hear you. Say prescription drug and pharmacy or press 1. Healthy pregnancy, healthy babies or press 2. or it's something else. or press 3.
Press 1 → 2 · 1 min 34 s
Hello, and thank you for calling Cigna's customer service line for Coca-Cola bottling company consolidated. Para español o primer ocho. Please say if you are calling as a customer or healthcare professional. If you are considering enrollment in a Cigna healthcare plan and want more information, say enrollment information. Sorry, I didn't hear you. Say customer or press 1. Healthcare professional or press 2. Enrollment information. or press 3. Sorry, we seem to be having trouble. To get started, please tell me if you're a customer, a provider, or if you're a customer calling about enrollment, say enrollment. Sorry, I didn't hear you. Please select the option that's right for you. You can say, I'm a customer or press 1. I'm a provider or press 2. I'm calling about enrollment. or press 3. And what's the date of birth for the customer you're calling about?
More questions about (800) 416-5211 (2)
What does the line ask for?
It asks for the date of birth of the customer the caller is calling about.
How do callers answer the menu?
Callers can say the answer or press the matching number, for example say yes or press 1 for a health savings account.