800-310-6645: Employee Benefits Service Center
Quick answer
Employee benefits service center line with menus for plan participants, providers, and urgent prescriptions, plus a name directory.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Plan participant or policy holder | 1 | |
| Providers calling for claim status | 2 | |
| Providers, other reasons | 3 | |
| Urgent prescription need | 4 | |
| Operator | 0 | |
| Company directory or dial by name | # | Opens a menuAsked for the first few letters of the name. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 48 s
Thank you for calling the employee benefits service center. Please be informed that your call may be recorded for training and quality assurance. Listen carefully. as our menu options have recently changed. If you are a plan participant or policy holder, dial 1. Providers calling for the status of a claim. Dial 2. Providers calling for any reason other than a status check, dial 3. If your call is regarding an urgent prescription need, please dial 4. If you know the extension of the party which you would like to reach, please dial it now. For a full company directory or to dial by name, please press pound. If none of the listed options are helpful, please dial 0. and someone will be available to assist you.
Press # · 42 s
Thank you for calling the employee benefits service center. Please be informed that your call may be recorded for training and quality assurance. Listen carefully as our menu options have recently changed. If you are a plan participant or policy holder, dial 1. Providers calling for the status of a claim. Dial 2. Providers calling for any reason other than a status check, dial 3. If your call is regarding an urgent prescription Please dial the first few letters of the first or last name of the person you are trying to reach. Press pound when done. Press star to return to the main menu.
More questions about (800) 310-6645 (2)
Who operates this line?
The greeting names only the employee benefits service center, so the operating organization is not identified.
How do I reach the directory?
Press pound. The directory asks for the first few letters of the name.