866-322-1657: Capital Blue Cross Behavioral Health Services
Quick answer
(866) 322-1657 reaches Capital Blue Cross (behavioral health services). It is answered by automated phone menu. From the greeting, press 2 for Spanish; press 8 for party's 4-digit extension; press 1 for member; press 2 for provider.
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Line at a glance
| Health plan | CAPITAL BLUE CROSS |
|---|---|
| Department | Behavioral Health Services |
| Purpose | Behavioral health services line for Capital Blue Cross members and providers, covering behavioral health claims and benefits questions. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English, Spanish |
| Hours | Monday–Friday 8 AM–6 PM, Thursday until 8 PM |
| Have ready | Member ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 2 | |
| Party's 4-digit extension | 8 | |
| Member | 1 | Opens a menuAsks whether you have your member ID available (1) or not (2). |
| Member ID available | 1 then 1 | |
| No member ID | 1 then 2 | |
| Provider | 2 | Recorded messageWhen offices are closed, gives business hours, asks routine claims or benefits callers to call back, and offers extension voicemail on 8. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1
- If you are a provider of healthcare services 2 Press 2
- If you know your party's 4-digit extension 8 Press 8
Questions about (866) 322-1657
What are the Capital Blue Cross behavioral health hours?
8 AM to 6 PM, Monday through Friday, with extended hours until 8 PM on Thursday.
How do providers reach behavioral health services?
Press 2 for provider of healthcare services.
Can I leave a voicemail for a specific person?
Yes. Press 8 and enter the party's 4-digit extension to reach their confidential voicemail.
Is there a Spanish option?
Yes. The greeting says personas que llaman en español, presione el dos.