800-613-2624: Capital Blue Cross Dental Self-Service
Quick answer
(800) 613-2624 reaches Capital Blue Cross (dental). It is answered by automated phone menu. From the greeting, press 1 for claim information; press 2 for benefits.
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Line at a glance
| Health plan | CAPITAL BLUE CROSS |
|---|---|
| Department | Dental |
| Purpose | Self-service dental line for Capital Blue Cross offering dental claim information and benefits by member ID. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Member ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Claim information | 1 | Opens a menuOffers a claim check for a specific date of service or a list of claims processed in the last year. |
| Specific date of service | 1 then 1 | Opens a menuPlays the dental welcome menu with Spanish, provider and member self-service options, then returns to the claim options. |
| Claims processed within the last year | 1 then 2 | Asks for your IDAsks for the member ID. |
| Previous menu | 1 then 4 | Opens a menuReturns to the previous menu. |
| Benefits | 2 | Asks for your IDAsks for the member ID; press star to return to the main menu without an ID. |
Shortcuts and conditional instructions
- If you need services other than claims or benefits Call back during normal business hours
Questions about (800) 613-2624
What can I do on the Capital Blue Cross Dental self-service line?
Check dental claim information or benefits using the member ID.
What if I do not have the member ID?
At the member ID prompt, press star to return to the main menu.
Can I get a list of recent dental claims?
Yes. Press 1 for claim information, then 2 for a list of claims processed within the last year.