888-239-6469: Blue Shield Medicare Rx Phone Tree
Quick answer
Medicare prescription plan line that sends healthcare professionals to a separate provider number and member callers to member service.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Healthcare professional | 1 or say yes | Told that member customer service is for members only and providers should call 1-800-541-6652. |
| Member or other caller | 2 or say no | |
| Spanish | 9 |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
Shortcuts and conditional instructions
- If calling as a healthcare professional or on behalf of one 1 Say yes or press 1
- If not calling as a healthcare professional 2 Say no or press 2
- If preferring Spanish 9 Press 9
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 53 s
Thank you for calling. Blue Shield of California, Medicare prescription plan customer service. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque nueve. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. I still didn't hear anything. If you're calling on behalf of a healthcare professional, press 1. Otherwise, press 2.
Press 1 · 58 s
Thank you for calling. Blue Shield of California, Medicare prescription plan customer service. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque nueve. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. The number you dialed is for member customer service only. As a provider, you'll need to call 18005416652. Again, that's 18005416652. Thanks for calling. Goodbye.
More questions about (888) 239-6469 (2)
I am a provider. Which number should I call?
The line says providers should call 1-800-541-6652.
Is this line for members?
Yes. The line is for member customer service, and provider callers are redirected.