800-873-3605: Blue Shield of California Stanford Customer Service
Quick answer
Asks whether the caller is a healthcare professional and directs providers to a separate provider number.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 9 | |
| Healthcare professional or calling on behalf of one | 1 or say yes | Recorded messageRecording says this number is for member customer service only and gives the provider number. |
| Member or other caller | 2 or say no |
Line at a glance
- Department
- Stanford customer service
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English, Spanish
Shortcuts and conditional instructions
- If wants to continue in Spanish 9 Press 9
- If calling as a healthcare professional 1 Press 1 or say yes
- If otherwise 2 Press 2 or say no
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 54 s
Thank you for calling. Blue Shield of California, Stanford customer service. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque 9. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. I still didn't hear anything. If you're calling on behalf of a healthcare professional, press 1. Otherwise, press 2.
Press 1 · 58 s
Thank you for calling Blue Shield of California, Stanford customer service. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque 9. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. The number you dialed is for member customer service only. As a provider, you'll need to call 18005416652. Again, that's 1800541 6652. Thanks for calling. Goodbye.
More questions about (800) 873-3605 (2)
Which number should a provider call?
The recording gives 1-800-541-6652 as the provider number.
Can I get service in Spanish?
The greeting offers Spanish by pressing 9. This was not tried during mapping.