800-443-5005: Blue Shield of California
Quick answer
Asks whether the caller is a healthcare professional and directs providers to a separate provider number.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Healthcare professional or calling on behalf of one | 1 or say yes | Recorded messageRecording says this number is for member customer service only and gives the provider number. |
| Member or other caller | 2 or say no |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If calling as a healthcare professional 1 Press 1 or say yes
- If otherwise 2 Press 2 or say no
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 46 s
Thank you for calling Blue Shield of California. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional? such as a doctor's office? Say yes or press 1, or no or press 2. You can also say I'm not sure. I still didn't hear anything. If you're calling on behalf of a healthcare professional, press 1. Otherwise, press 2.
Press 1 · 50 s
Thank you for calling Blue Shield of California. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional? such as a doctor's office? Say yes or press 1, or no or press 2. You can also say I'm not sure. The number you dialed is for member customer service only. As a provider, you'll need to call 18005416652. Again, that's 18005416652. Thanks for calling. Goodbye.
More questions about (800) 443-5005 (2)
Which number should a provider call?
The recording gives 1-800-541-6652 as the provider number.
Is this line for members?
Yes. The greeting says it is member customer service, and providers are directed elsewhere.