Blue Shield of California phone line (800) 393-6130
Quick answer
Route Blue Shield of California callers: providers are sent to a separate number, and members use the main line.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Calling on behalf of a healthcare professional | 1 or say yes, healthcare professional | Recorded messageSays this number is for member customer service only; providers should call 1-800-541-6652. The call then ends. |
| Not calling on behalf of a healthcare professional | 2 or say no |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If calling today as a healthcare professional 1 Say yes or press 1
- If calling on behalf of a healthcare professional such as a doctor's office 2 Say no or press 2
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 46 s
Thank you for calling Blue Shield of California. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. I still didn't hear anything. If you're calling on behalf of a healthcare professional, press 1. Otherwise, press 2.
Press 1 · 52 s
Thank you for calling Blue Shield of California. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say I'm not sure. The number you dialed is for member customer service only. As a provider, you'll need to call 1800 541 6652. Again, that's 1800 541 6652. Thanks for calling. Goodbye.
More questions about (800) 393-6130 (2)
What number should providers call?
The line says providers should call 1-800-541-6652.
How do I answer the first question?
Say yes or press 1 if you are calling as a healthcare professional, say no or press 2 if you are not, or say I'm not sure.