800-334-5847: Blue Shield of California phone tree
Quick answer
Member service line for Blue Shield of California (CalPERS). Provider callers are redirected to a separate number.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Calling on behalf of a healthcare professional | 1 or say yes | Told the number is for member customer service only and that providers should call 1-800-541-6652. |
| Not calling on behalf of a healthcare professional | 2 or say no |
Line at a glance
- Department
- Shield concierge for CalPERS
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
Shortcuts and conditional instructions
- If calling on behalf of a healthcare professional such as a doctor's office 1 Say yes or press 1; no or press 2
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 40 s
Thank you for calling. Blue Shield of California, Shield concierge for CalPERS. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque nueve. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional such as a doctor's office? Say yes or press 1, or no or press 2. You can also say I'm not sure.
Press 1 · 1 min 2 s
Thank you for calling. Blue Shield of California, Shield concierge for CalPERS. Calls may be securely recorded and transcribed by us and our service providers for quality assurance purposes. Para continuar en español, marque nueve. Are you calling today as a healthcare professional? Say yes, no, or I'm not sure. Sorry, I didn't hear that. Are you calling on behalf of a healthcare professional? such as a doctor's office? Say yes or press 1, or no or press 2. You can also say, I'm not sure. The number you dialed is for member customer service only. As a provider, you'll need to call 1-800-541-6652. Again, that's 1-800-541-6652. Thanks for calling. Goodbye.
More questions about (800) 334-5847 (2)
Is 800-334-5847 the provider line?
No. The line says it is for member customer service only and directs providers to call 1-800-541-6652.
Can I use Spanish on this line?
Yes. The greeting offers Spanish; press 9 to continue in Spanish.