866-309-1719: Blue Cross Blue Shield of Michigan and Blue Care Network Providers
Quick answer
(866) 309-1719 reaches Blue Cross Blue Shield of Michigan (provider services). It is answered by automated phone menu. From the greeting, press 1 or say “professional” for professional (CMS 1500); press 2 or say “facility” for facility (UB 04); press 3 or say “dental” for dental; press 4 or say “vision” for vision.
Line at a glance
| Health plan | Blue Cross Blue Shield of Michigan |
|---|---|
| Department | Provider Services |
| Purpose | Provider line for Blue Cross Blue Shield of Michigan and Blue Care Network that routes professional, facility, dental, vision and hearing providers. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Professional (CMS 1500) | 1 or say professional | |
| Facility (UB 04) | 2 or say facility | Opens a menuAsks the reason for the call: claims, eligibility and benefits, or pre-certification. |
| Claims | 2 or say facilitythen 1 or say claims | Opens a menuAsks whether you are calling on behalf of a member with a Blue Cross Blue Shield of Michigan or Blue Care Network ID card (yes or no). |
| Dental | 3 or say dental | |
| Vision | 4 or say vision | |
| Hearing | 5 or say hearing |
Shortcuts and conditional instructions
- If you are a professional provider billing on a CMS 1500 1 Say 'professional' or press 1
- If you are a hospital or facility billing on a UB 04 2 Say 'facility' or press 2
Questions about (866) 309-1719
Which option is for hospitals and facilities?
Say facility or press 2 if you bill on a UB 04.
Which option is for professional providers?
Say professional or press 1 if you bill on a CMS 1500.
What does the facility claims option ask first?
Whether you are calling on behalf of a member who has a Blue Cross Blue Shield of Michigan or Blue Care Network ID card.