800-392-2512: Blue Care Network Utilization Management Authorizations
Quick answer
(800) 392-2512 reaches Blue Cross Blue Shield of Michigan (utilization management authorization department). It is answered by automated phone menu → hold queue. From the greeting, press 1 for member; press 2 for appeals; press 3 for durable medical equipment or diabetic supplies; press 4 for behavioral health.
Line at a glance
| Health plan | Blue Cross Blue Shield of Michigan |
|---|---|
| Department | Utilization Management Authorization Department |
| Purpose | Utilization management authorization line for Blue Care Network and Blue Cross Blue Shield of Michigan covering member calls, appeals, medical equipment and behavioral health. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Member | 1 | Recorded messageReaches Blue Care Network customer service; when closed, asks whether the caller is a healthcare provider (yes or 1, no or 2). |
| Appeals | 2 | Recorded messageWhen closed, gives the after-hours nurse number 1-800-851-3904 for alternatives to hospitalization, discharge planning or an expedited appeal. |
| Durable medical equipment or diabetic supplies | 3 | Recorded messageDirects callers to Northwood at 800-667-8496 for medical equipment, supplies, prosthetics and orthotics. |
| Behavioral health | 4 | Transfers the callTransfers to Blue Cross Blue Shield of Michigan behavioral health (direct number 800-482-5982), which offers member and provider options. |
| Members | 4 then 2 | |
| Providers | 4 then 3 | |
| Party's extension | 5 | Transfers the callAsks for a 6-digit extension or to hold; when closed, gives the after-hours nurse number. |
Shortcuts and conditional instructions
- If you are a member 1 Press 1
- If you are calling about appeals 2 Press 2
- If you are calling about durable medical equipment or diabetic supplies 3 Press 3
- If you are calling about behavioral health 4 Press 4
- If you know your party's extension 5 Press 5
Questions about (800) 392-2512
Where do I request durable medical equipment or diabetic supplies?
Option 3 directs callers to Northwood at 800-667-8496.
What is the direct behavioral health number?
The menu says the behavioral health department can be reached directly at 800-482-5982.
Who handles expedited appeals after hours?
The closed message says to call the after-hours nurse at 1-800-851-3904.
Can I dial an extension?
Press 5 and enter the 6-digit extension, or hold.