800-882-2060: BCBS of Massachusetts provider service center

Quick answer

Provider service center line that plays a closed-office message with business hours and no menu.

Call observed November 6, 2026. Partially mapped — deeper menu options still being called. Phone menus can change.

Line at a glance

Answered by: Recorded message
How to respond: No input needed
Supported languages: English
Hours: Monday, Tuesday, Wednesday, Friday, 8:30 AM–4:30 PM; Thursday, 9:30 AM–4:30 PM

What the line says

Transcribed from the calls observed November 6, 2026. Caller identifiers are masked.

Greeting · 24 s

Welcome to the Provider Service Center of Blue Cross Blue Shield of Massachusetts. Our office is currently closed. Our normal business hours are weekdays 8:30 AM to 4:30 PM. On Thursday, however, our business hours are 9:30 AM to 4:30 PM.

More questions about (800) 882-2060 (1)

What are the business hours?

Weekdays 8:30 AM to 4:30 PM, and 9:30 AM to 4:30 PM on Thursday. The time zone was not stated.

Disclaimer

The information provided on this page is for general informational purposes only and does not constitute billing, coding, or reimbursement advice. Nothing on this page should be relied upon as a substitute for clinician assessment, professional billing guidance, or as a definitive statement of any payor's billing requirements or policies.

Payor agreements, fee schedules, and billing policies vary and are subject to change. Before submitting any claims related to maternity care services, including claims affected by the 2027 CPT code revisions, please consult the applicable payor agreements, coverage policies, and billing guidelines to confirm current requirements for their specific payor contracts.

Substrate makes no representation or warranty regarding the accuracy, completeness, or timeliness of the payor-specific information presented here. Providers are solely responsible for ensuring that all claims are submitted in accordance with applicable payor requirements, and Substrate assumes no liability for claim denials, underpayments, or other adverse outcomes arising from reliance on this information.