800-882-1178: Blue Cross Blue Shield of Massachusetts dental provider service
Quick answer
Blue Cross Blue Shield of Massachusetts dental provider service line: members with dental benefits press 9, and other callers press pound or stay on the line.
Instead of waiting on the phone, verify benefits instantly with Substrate.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| BCBS MA member, dental benefits | 9 | |
| All other callers | # |
Line at a glance
- Department
- Dental provider service
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Hours
- Monday–Thursday, 8:30 AM–4:30 PM; Friday, 8:30 AM–3:30 PM
- Have ready
- NPI, Tax ID
Shortcuts and conditional instructions
- If a BCBS MA member calling about dental benefits 9 Press 9
- If any other caller # Press pound or remain on the line
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 27 s
Welcome to Blue Cross Blue Shield of Massachusetts. You have reached dental provider service. Please have your NPI. tax ID or provider ID number ready. If you are a Blue Cross Blue Shield of Massachusetts member and are calling about your dental benefits, press 9. All other callers, press the pound key or remain on the line.
More questions about (800) 882-1178 (2)
What should providers have ready?
Their NPI, tax ID, or provider ID number.
What are the hours?
Monday through Thursday, 8:30 AM to 4:30 PM, and Friday, 8:30 AM to 3:30 PM, as heard in a closed-office message.