800-859-4417: Blue Cross Blue Shield of Massachusetts Member Service Center
Quick answer
(800) 859-4417 reaches Blue Cross Blue Shield of Massachusetts (member service center). It is answered by automated phone menu. From the greeting, press 1 for physician, hospital or healthcare provider; press 2 for member; press 3 for open enrollment help; press * for repeat choices.
Line at a glance
| Health plan | Blue Cross Blue Shield of Massachusetts |
|---|---|
| Department | Member Service Center |
| Purpose | Member service center for Blue Cross Blue Shield of Massachusetts, with self-service for claim status, policy members, address changes, ID cards and documents, plus open enrollment help. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Member identification number, Date of birth (for ID card orders) |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Physician, hospital or healthcare provider | 1 | |
| Member | 2 | Opens a menuOpens the member self-service menu; the greeting also offers Spanish on 2. |
| Medical or dental claim status | 2 then 1 | Asks for your IDAsks for the 9-digit member ID number without the 3-character prefix. |
| Verify current members on your policy | 2 then 2 | Asks for your IDAsks for the 9-digit member ID number without the 3-character prefix. |
| Change mailing address | 2 then 3 | Asks for your IDAsks for the 9-digit member ID number without the 3-character prefix. |
| Order an identification card | 2 then 4 | Asks for your IDExplains that the member ID and date of birth are needed, then lets the caller choose which members need a card. |
| Questions about a recently received ID card or copay | 2 then 5 | |
| Order documents | 2 then 6 | Asks for your IDAsks for the 9-digit member ID number without the 3-character prefix. |
| All other inquiries | 2 then 0 | |
| Open enrollment help | 3 | Transfers the callTransfers to a benefit specialist. |
| Repeat choices | * |
Shortcuts and conditional instructions
- If you are a physician, hospital or other healthcare provider 1 Press 1
- If you are a member 2 Press 2
- If you need help with open enrollment 3 Press 3 to speak to a benefit specialist
Questions about (800) 859-4417
How do members check a claim at (800) 859-4417?
Press 2 for member, then 1 for medical or dental claim status, and enter the 9-digit member ID without the 3-character prefix.
How do I order a new ID card?
Press 2, then 4. You will be asked for the member ID and date of birth, then choose which members need a card.
Who helps with open enrollment?
Press 3 at the greeting to be transferred to a benefit specialist.