800-771-4097: Blue Cross Blue Shield of Massachusetts provider central
Quick answer
Blue Cross Blue Shield of Massachusetts provider central and EDI line, closed when called; the recording points callers to the claim status system, the provider website, and business hours.
Call observed . Partially mapped — deeper menu options still being called. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Closed-office recording (no menu) | Stay on the line | Recorded messageClaim status requires the automated system at 800-443-6657, option 4, with the servicing provider's NPI. |
Line at a glance
- Department
- Provider central and EDI support
- Answered by
- Recorded message
- How to respond
- No input needed
- Supported languages
- English
- Hours
- Monday–Thursday, 8 AM–4 PM; Friday, 8 AM–1 PM
- Outside these hours
- Call back during business hours; password help and claim status use the website and automated system
- Have ready
- NPI
Shortcuts and conditional instructions
- If offices are closed Call back during normal business hours
- If needs help resetting a password Log on to the provider central site and use the forgot password link
- If needs navigational help on the new website Use the site map at the bottom of each page
Skip the call
- Provider Central password reset and site map www.bluecrossma.com/provider
- Claim status automated system (info dial, option 4)
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 1 min 13 s
Welcome to Blue Cross Blue Shield of Massachusetts. You have reached the provider central and EDI support department. Please note, claim status inquiries require utilization of one of our technologies. Please call info dial at 18004436657 and select option 4 to reach our automated system for claim status. You will need to enter the individual servicing provider's NPI number when prompted. Currently our offices are closed. If you need assistance resetting your password, please log on to the provider central site at www. bluecrossma.com/ provider. Please click the forgot password link which is located beneath the sign in area on the homepage. If you need navigational assistance for the new website, you can access the site map located at the bottom of each page. If you need further assistance, please call us back during our normal business hours of Monday to Thursday, 8 AM to 4 PM, and Friday, 8 AM to 1 PM. Thank you.
More questions about (800) 771-4097 (2)
How do I check claim status after hours?
Call info dial at 800-443-6657, select option 4, and enter the servicing provider's NPI.
When is the line staffed?
Monday to Thursday, 8 AM to 4 PM, and Friday, 8 AM to 1 PM.