800-443-6657: Blue Cross Blue Shield of Massachusetts Provider Service Center
Quick answer
(800) 443-6657 reaches Blue Cross Blue Shield of Massachusetts (provider service center). It is answered by automated phone menu. From the greeting, press 1 for Medical or dental eligibility; press 2 for managed care authorization or open referral information; press 3 for claim submission options; press 4 for claim status.
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Line at a glance
| Health plan | Blue Cross Blue Shield of Massachusetts |
|---|---|
| Department | Provider Service Center |
| Purpose | Blue Cross Blue Shield of Massachusetts provider service line with the InfoDial automated system for eligibility, authorization and referral information, claim submission and claim status. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | NPI, Member ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Medical or dental eligibility | 1 | Opens a menuOpens a menu for medical or dental eligibility. |
| Medical eligibility | 1 then 1 | Asks for your IDAsks for the member's BCBSMA identification number; press 9 for tips. |
| Dental eligibility | 1 then 2 | Asks for your IDAsks for the numeric portion of the member ID; an ID starting with R is entered as star 7 2. |
| Managed care authorization or open referral information | 2 | Recorded messageSays new and updated authorization and referral requests must be faxed; press 9 for Authorization Manager help or 6 for other inquiries. |
| Claim submission options | 3 | Transfers the callDirects providers to bluecrossma.com/provider and offers a transfer to the provider self-service team. |
| Claim status | 4 | Asks for your IDAsks for the servicing provider's 10-digit NPI and the leading letters on the subscriber ID card. |
| Provider service associate | 5 | |
| Return to main menu | 0# |
Skip the call
- InfoDial user guide, medical policies and claim submission information www.bluecrossma.com/provider
Questions about (800) 443-6657
How do I check a claim status at (800) 443-6657?
Press 4, then enter the servicing provider's 10-digit NPI and the leading letters on the subscriber ID card. Federal employee program members' R prefix is entered as star 7 2.
Can authorizations be requested by phone?
No. The line says all new and updated authorization and referral requests must be submitted by fax.
How do I reach a person?
Press 5 to speak to a provider service associate.
Is InfoDial information an authorization of payment?
No. The greeting says information from InfoDial is not an authorization of payment.