800-424-0794: Blue Cross Blue Shield of Massachusetts phone tree
Quick answer
Blue Cross Blue Shield of Massachusetts member service line. Members press 2 for claims, policy, address, ID card and document requests; open enrollment callers press 3 and are transferred.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Physician, hospital or other healthcare provider | 1 | |
| Member | 2 | Opens a menu |
| Check status of a medical or dental claim | 2 then 1 | Asks for your IDAsks for the 9-digit member ID, without the 3-character prefix. |
| Verify current members on the policy | 2 then 2 | Asks for your IDHeard an ID card prompt on this branch; the prompt does not match the menu label. Asks for the 9-digit member ID. |
| Change mailing address | 2 then 3 | Asks for your IDAsks for the 9-digit member ID. |
| Order an identification card | 2 then 4 | Asks for your IDSays ID cards can be ordered for yourself or a covered member. Validates member ID and date of birth, then lets the caller select members. |
| Questions about a recently received ID card or its co-payment | 2 then 5 | |
| Documents such as fitness or weight loss reimbursement | 2 then 6 | Asks for your IDHeard an all-other-inquiries prompt on this branch, asking for the 9-digit member ID. |
| All other inquiries | 2 then 0 | |
| Open enrollment, benefit specialist | 3 | Transfers the callCaller was told the call would be transferred. |
Line at a glance
- Answered by
- Automated phone menu
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID, Date of birth
Shortcuts and conditional instructions
- If calling about a recently received identification card or its co-payment information Press 2 for Member; then press 5
Skip the call
- Check status of a medical or dental claim
- Verify current members on your policy
- Change your mailing address
- Order an identification card
- Request documents such as a fitness or weight loss reimbursement
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 39 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número 2. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, press the star key.
Press 2 · 1 min 23 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, press the star key. To check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification card, press 4. If you are calling with questions regarding an identification card you recently received or co-payment information on this card, press 5. To request documents like a fitness or weight loss reimbursement, press 6. For all other inquiries, press 0. To repeat these choices, press the star key.
Press 3 · 56 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, press the star key. Please remain on the line while we transfer your call. There will be a short period of silence. To ensure the quality of our service, your call may be monitored or recorded.
Press 2 → 1 · 1 min 23 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, to check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification card, press 4. If you are calling with questions regarding an identification card you recently received or co-payment information on this card, press 5. To request documents like a fitness or weight loss reimbursement, press 6. For all other inquiries, press 0. To repeat these choices, enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
Press 2 → 2 · 1 min 0 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número 2. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, to check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification Enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
Press 2 → 3 · 1 min 31 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, press the star key. To check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification card, press 4. If you are calling with questions regarding an identification card you recently received or co-payment information on this card, press 5. To request documents like a fitness or weight loss reimbursement, press 6. For all other inquiries, press 0. To repeat these choices, press the star key. Enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
Press 2 → 4 · 1 min 44 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, press the star key. To check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification card, press 4. If you are calling with questions regarding an identification card you recently received or co-payment information on this card, press 5. To request documents like a fitness or weight loss reimbursement, press 6. For all other inquiries, press 0. To repeat these choices, you may order an identification card for yourself or for a covered member on your policy. For validation purposes, you will be prompted to enter your member ID and date of birth. Once this information is validated, you will be able to select which members need an identification card. Enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
Press 2 → 6 · 1 min 20 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. Para información en español, oprime el número dos. If you are a physician, hospital, or other healthcare provider, press 1. If you are a member, press 2. If you need help with your open enrollment, press 3 now to speak to a benefit specialist. To repeat these choices, to check the status of a medical or dental claim, press 1. To verify current members on your policy, press 2. To change your mailing address, press 3. To order an identification card, press 4. If you are calling with questions regarding an identification card you recently received or co-payment information on this card, press 5. To request documents like a fitness or weight loss reimbursement, press 6. For all other inquiries, enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
More questions about (800) 424-0794 (2)
What ID number does this line ask for?
The 9-digit member identification number, without the 3-character prefix.
How do I reach a benefit specialist?
Press 3 for open enrollment help. The line says it will transfer the call.