800-327-6716: Blue Cross Blue Shield of Massachusetts Health and Medical Management
Quick answer
(800) 327-6716 reaches Blue Cross Blue Shield of Massachusetts (health and medical management). It is answered by automated phone menu. From the greeting, press 1 for party's 5-digit extension; press 2 for provider claims, benefits or eligibility; press 3 for provider authorizations or referrals; press 4 for member.
Line at a glance
| Health plan | Blue Cross Blue Shield of Massachusetts |
|---|---|
| Department | Health and Medical Management |
| Purpose | Blue Cross Blue Shield of Massachusetts health and medical management line for provider authorization and referral calls, staff extensions and members. |
| Answered by | Automated phone menu |
| How to respond | Keypad |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | NPI, Tax ID |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Party's 5-digit extension | 1 | Asks for your IDAsks for the 5-digit extension. |
| Provider claims, benefits or eligibility | 2 | |
| Provider authorizations or referrals | 3 | Asks for your IDAsks for the 10-digit NPI or 9-digit tax ID and points to bluecrossma.com/provider for authorization lookups. |
| Member | 4 | Recorded messagePlays the authorization message and says the office is closed. |
Skip the call
- Check authorization requirements and referral or authorization status www.bluecrossma.com/provider
Questions about (800) 327-6716
How do providers request authorizations at (800) 327-6716?
Press 3, then enter the 10-digit NPI or 9-digit tax ID.
Can I check authorization requirements online?
Yes. The line points to your local plan's provider website or bluecrossma.com/provider to check requirements by code and verify referral or authorization status.
How do I reach a specific person?
Press 1 and enter the party's 5-digit extension.