800-200-4255: Blue Cross Blue Shield of Massachusetts phone tree
Quick answer
Member service center for Blue Cross Blue Shield of Massachusetts: provider calls, premium payment by phone, and ID card orders.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Physician, hospital or other healthcare provider | 1 | |
| All other inquiries | 2 | Opens a menu |
| Pay premium over the phone | 2 then 1 | Transfers the callExplains payment requirements, then transfers to the payment line. |
| Order an identification card | 2 then 2 | Asks for your IDAsks for the 9-digit member identification number, without the 3-character prefix. |
Line at a glance
- Answered by
- Automated phone menu → Live person
- How to respond
- Keypad
- Supported languages
- English
- Have ready
- Member ID
Skip the call
- Pay premium over the phone (transfers to the payment line)
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 35 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. If you are a physician, hospital, or other healthcare provider, press 1. For all other inquiries, press 2. If you are a physician, hospital, or other healthcare provider, press 1. For all other inquiries, press 2.
Press 2 · 35 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. If you are a physician, hospital, or other healthcare provider, press 1. For all other inquiries, press 2. Did you know you can now pay your premium bill over the phone? If you would like to do so now, press 1. To order an identification card, press 2.
Press 2 → 1 · 1 min 38 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. If you are a physician, hospital, or other healthcare provider, press 1. For all other inquiries, press 2. Did you know you can now pay your premium bill over the phone? If you would like to do so now, press 1. To order an identification card, press 2. For questions on the Flex card and Flex benefits, press 3. For prescription drug questions, press 4. For premium payment status, press 5. To speak with a member services associate, press 0. To repeat these choices, In order to pay over the phone, please listen to the following. Please have your checkbook available for account and routing number information. You must be the member or an authorized representative on the member's account. We cannot accept credit card payments. For future payments over the phone, please call us directly at 18337594763. Once again, that number is 18337594763. Please remain on the line while we transfer your call. There will be a short period of silence.
Press 2 → 2 · 44 s
Welcome to the member service center of Blue Cross Blue Shield of Massachusetts. In order to expedite your call, please have your identification number ready. If you are a physician, hospital, or other healthcare provider, press 1. For all other inquiries, press 2. Did you know you can now pay your premium bill over the phone? If you would like to do so now, press 1. To order an identification card, press 2. For questions on the flex Enter your 9 digit member identification number. Do not include the 3 character prefix preceding this number.
More questions about (800) 200-4255 (2)
How do I pay my premium by phone?
Choose option 2, then option 1. The line explains requirements and transfers you.
What do I need to order an ID card?
Your 9-digit member identification number, without the three-character prefix.