888-349-3706: Blue Cross and Blue Shield of New Mexico Provider Services
Quick answer
(888) 349-3706 reaches Blue Cross and Blue Shield of New Mexico (provider services). It is answered by automated phone menu → hold queue. From the greeting, press 1 or say “medical” for Medical; press 2 or say “pharmacy” for pharmacy; press 3 or say “dental” for dental; press 4 or say “behavioral health” for behavioral health.
Line at a glance
| Health plan | Blue Cross and Blue Shield of New Mexico |
|---|---|
| Department | Provider Services |
| Purpose | Blue Cross and Blue Shield of New Mexico provider services line for medical, pharmacy, dental and behavioral health inquiries, using the billing NPI. |
| Answered by | Automated phone menu → Hold queue |
| How to respond | Keypad or voice |
| Supported languages | English |
| Hours | Not stated in the greeting |
| Have ready | Billing NPI |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Medical | 1 or say medical | Asks for your IDAsks for the 10-digit billing NPI, then offers eligibility and benefits (1), claims (2) or authorization and referral management (3). |
| Pharmacy | 2 or say pharmacy | Opens a menuAsks whether the services are covered under the patient's medical policy. |
| Covered under the medical policy | 2 or say pharmacythen 1 or say yes | Asks for your IDAsks for the 10-digit billing NPI, then offers eligibility and benefits (1), claims (2) or authorization and referral management (3). The claims option offers claim adjustment or the claims mailing address. |
| Not covered under the medical policy | 2 or say pharmacythen 2 or say no | |
| Dental | 3 or say dental | Opens a menuAsks whether the services are covered under the patient's medical policy. |
| Covered under the medical policy | 3 or say dentalthen 1 or say yes | Asks for your IDAsks for the 10-digit billing NPI, then offers eligibility and benefits (1), claims (2) or authorization and referral management (3). |
| Not covered under the medical policy | 3 or say dentalthen 2 or say no | Transfers the callConnects to another Blue Cross and Blue Shield of New Mexico line that offers Spanish on key 7. |
| Behavioral health | 4 or say behavioral health |
Shortcuts and conditional instructions
- If you are calling about medical benefits, claims or eligibility 1 Say 'medical' or press 1
- If you have a pharmacy inquiry 2 Say 'pharmacy' or press 2
- If you have a dental inquiry 3 Say 'dental' or press 3
- If you are calling about behavioral health services 4 Say 'behavioral health' or press 4
Skip the call
- Availity Essentials provider portal www.availity.com
Questions about (888) 349-3706
What NPI does the BCBSNM provider line ask for?
Your 10-digit billing national provider ID.
What happens with pharmacy or dental calls?
The system asks whether the services are covered under the patient's medical policy; yes continues to the NPI prompt.
Can I check claim status online?
Yes. The recording points to the claim status tool on the Availity portal, plus dispute claim and message this payer functions.