800-835-8699: Blue Cross Blue Shield Services Line
Quick answer
Blue Cross Blue Shield services line that routes members, enrollment callers, providers, and HR; the provider branch sorts medical, pharmacy, dental, and behavioral health calls.
Call observed . The recorded menu was reviewed. Phone menus can change.
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Current Blue Cross Blue Shield member, customer service | 1 | |
| Becoming a member | 2 | |
| Provider | 3 or say provider | Opens a menuProvider services line of Blue Cross Blue Shield of New Mexico. |
| Medical | 3 or say providerthen 1 or say medical | Opens a menuSubmenu offers eligibility and benefits, claims, and authorization and referral management. |
| Pharmacy | 3 or say providerthen 2 or say pharmacy | Opens a menu |
| Dental | 3 or say providerthen 3 or say dental | Opens a menuAsks whether services are covered under the patient's medical policy: yes or press 1, no or press 2. |
| Behavioral health | 3 or say providerthen 4 or say behavioral health | |
| Human resources | 4 or say human resources |
Line at a glance
- Department
- Provider services
- Answered by
- Automated phone menu
- How to respond
- Keypad or voice
- Supported languages
- English
What the line says
Transcribed from the calls observed . Caller identifiers are masked.
Greeting · 26 s
to Blue Cross Blue Shield services line. If you are a current member of Blue Cross and Blue Shield and would like to speak to someone in customer service, press 1. If you are looking to become a Blue Cross and Blue Shield member, press 2. If you are a provider, press 3. For human resources, press 4.
Press 3 · 1 min 3 s
Blue Cross Blue Shield services line. If you are a current member of Blue Cross and Blue Shield and would like to speak to someone in customer service, press 1. If you are looking to become a Blue Cross and Blue Shield member, press 2. If you are a provider, press 3. For human resources, press 4. Welcome to the Blue Cross Blue Shield of New Mexico provider services line. To direct your call, please say medical, pharmacy, dental, or behavioral health. Sorry, I didn't hear you. If you're calling about medical benefits, claims, or eligibility, say medical or press 1. For pharmacy related inquiries, say pharmacy or press 2. For dental inquiries, say dental or press 3. And for behavioral health services, say behavioral health. or press 4.
Press 3 → 1 · 1 min 53 s
Blue Cross Blue Shield services line. If you are a current member of Blue Cross and Blue Shield and would like to speak to someone in customer service, press 1. If you are looking to become a Blue Cross and Blue Shield member, press 2. If you are a provider, press 3. For human resources, press 4. Welcome to the Blue Cross Blue Shield of New Mexico provider services line. To direct your call, please say medical, pharmacy, dental, or behavioral health. Sorry, I didn't hear you. If you're calling about medical benefits, claims, or eligibility, say medical or press 1. For pharmacy related inquiries, say pharmacy or press 2. For dental inquiries, say dental. or press 3. And for behavioral health services, say behavioral health. or press 4. Okay, what's your 10 digit billing national provider ID? Thanks. I'll just look that up. Which can I help you with? Eligibility and benefits, claims, or authorization and referral management. Sorry, I didn't hear you. Please say eligibility and benefits or press 1, claims or press 2, or authorization and referral management or press 3. If you're not sure which you want, say more information.
Press 3 → 2 · 1 min 14 s
The Blue Cross Blue Shield services line. If you are a current member of Blue Cross and Blue Shield and would like to speak to someone in customer service, press 1. If you are looking to become a Blue Cross and Blue Shield member, press 2. If you are a provider, press 3. For human resources, press 4. Welcome to the Blue Cross Blue Shield of New Mexico provider services line. To direct your call, please say medical, pharmacy, dental, or behavioral health. Sorry, I didn't hear you. If you're calling about medical benefits, claims, or eligibility, say medical or press 1. For pharmacy related inquiries, say pharmacy or press 2. For dental inquiries, say dent- Okay, are these services going to be handled through the medical policy? Sorry, I didn't hear you. If these services are covered under the patient's medical policy, please say yes or press 1. If not, say no or press 2.
Press 3 → 3 · 1 min 22 s
to Blue Cross Blue Shield services line. If you are a current member of Blue Cross and Blue Shield and would like to speak to someone in customer service, press 1. If you are looking to become a Blue Cross and Blue Shield member, press 2. If you are a provider, press 3. For human resources, press 4. Welcome to the Blue Cross Blue Shield of New Mexico provider services line. To direct your call, please say medical, pharmacy, dental, or behavioral health. Sorry, I didn't hear you. If you're calling about medical benefits, claims, or eligibility, say medical or press 1. For pharmacy related inquiries, say pharmacy or press 2. For dental inquiries, say dental or press 3. And for behavioral health services, say behavioral health or press 4. Okay, are these services going to be handled through the medical policy? Sorry, I didn't hear you. If these services are covered under the patient's medical policy, please say yes or press 1. If not, say no or press 2.
More questions about (800) 835-8699 (2)
How do providers reach help?
Press 3, then say or press 1 for medical, 2 for pharmacy, 3 for dental, or 4 for behavioral health. The medical branch offers eligibility and benefits, claims, and authorization and referral management.
Where is the member option?
Members are offered option 1 on the main menu for customer service.