800-325-8334: Blue Cross and Blue Shield of New Mexico Health Services Department
Quick answer
(800) 325-8334 reaches Blue Cross and Blue Shield of New Mexico (health services department). It is answered by automated phone menu. From the greeting, press 7 for Spanish; say “extension” for extension; press 1 or say “member” for member; press 2 or say “healthcare professional” for healthcare professional.
Line at a glance
| Health plan | Blue Cross and Blue Shield of New Mexico |
|---|---|
| Department | Health Services Department |
| Purpose | Health services (utilization management) line for Blue Cross and Blue Shield of New Mexico, handling authorization, behavioral health and peer-to-peer requests for members and healthcare professionals. |
| Answered by | Automated phone menu |
| How to respond | Keypad or voice |
| Supported languages | English, Spanish |
| Hours | Not stated in the greeting |
| Have ready | Nothing requested in the greeting |
How to reach each option
| To reach | Do this | What happens |
|---|---|---|
| Spanish | 7 | |
| Extension | say extension | |
| Member | 1 or say member | |
| Healthcare professional | 2 or say healthcare professional | Opens a menuAsks whether the patient is in the Federal Employee Program. |
| Federal Employee Program patient | 2 or say healthcare professionalthen 1 or say yes | Opens a menuPlays authorization and certification notes, then asks for behavioral health, peer-to-peer or other. |
| Behavioral health | 2 or say healthcare professionalthen 1 or say yesthen 1 or say behavioral health | |
| Peer-to-peer | 2 or say healthcare professionalthen 1 or say yesthen 2 or say peer-to-peer | |
| All other inquiries | 2 or say healthcare professionalthen 1 or say yesthen 3 or say other | |
| Not a Federal Employee Program patient | 2 or say healthcare professionalthen 2 or say no | Opens a menuPlays the same authorization notes and the same three choices. |
| Behavioral health | 2 or say healthcare professionalthen 2 or say nothen 1 or say behavioral health | |
| Peer-to-peer | 2 or say healthcare professionalthen 2 or say nothen 2 or say peer-to-peer | |
| All other inquiries | 2 or say healthcare professionalthen 2 or say nothen 3 or say other |
Shortcuts and conditional instructions
- If you know your party's extension Say 'extension'
- If you are a member 1 Say 'member' or press 1
- If you are a healthcare professional 2 Say 'healthcare professional' or press 2
- If your patient is in the Federal Employee Program Choose healthcare professional (say 'healthcare professional' or press 2); then say yes or press 1; otherwise say no or press 2
Questions about (800) 325-8334
Who answers (800) 325-8334?
The Blue Cross Blue Shield of New Mexico Health Services Department.
How do providers request a peer-to-peer?
Say 'healthcare professional' or press 2, answer the Federal Employee Program question, then say 'peer-to-peer' or press 2.
When should providers call back about a certified stay?
The message asks providers to call back if the length of stay is expected to exceed the certified days or the patient needs continued services.
Is a recommended clinical review required?
No. The message says it is optional and can be submitted online or by mail.